Product Support Analyst/Systems Analyst

Product Support Analyst/Systems Analyst

We are seeking a Product Support Analyst/Systems Analyst to support a fast paced digital engagement team. This role will serve as a key liaison between business stakeholders and development teams, ensuring requirements are translated into effective technical solutions. The position combines traditional systems analysis responsibilities with ongoing operational support. An ideal candidate will be able to triage and troubleshoot APIs related to various applications. This position can be fully remote within the US.

Future duties and responsibilities:

• Gather, analyze, and document business and technical requirements.
• Partner closely with development teams to translate requirements into functional solutions.
• Create detailed documentation, including use cases, process flows, and acceptance criteria.
• Support ongoing product enhancements and system improvements.
• Manage and maintain Offer Template configurations, ensuring accuracy and ongoing updates.
• Provide operational support for loyalty related functionality and issue resolution.
• Triage and respond to issues raised by internal teams, customers, and field users. Investigate system issues and collaborate with technical teams to drive resolution. Balance project based work with day to day operational support needs.
• Communicate effectively with both technical and non technical stakeholders

Required qualifications to be successful in this role:

• Experience in a Systems Analyst, Product Support, App Support or similar role
• Experience with various tools, Atlassian, Postman, AWS, Amplitude.
• Strong experience gathering requirements and working with development teams.
• Proven ability to create clear, structured documentation and use cases.
• Experience supporting production systems and responding to user issues.
• Strong communication and stakeholder management skills required.
• Ability to work across both project delivery and operational support functions
• Databricks, SQL, GO and QA experience preferred.

Competencies, Years of experience, Proficiency level:

• Systems analysis, 5, Very Good
• Application Support, 3, Very Good
• Atlassian, Postman, AWS, 3, Very Good
• Strong Communication, 5, Expert
• Databricks, 1, Little

Minimum Education Required: Bachelors degree

CGI anticipates accepting applications for this position through September 17, 2026. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 - $158,700.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include: competitive compensation including profit participation program, comprehensive medical, dental, and vision benefits, basic life and accidental death & dismemberment insurance, matching contributions through 401(k) plan, and CGI share purchase plan, flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service, 10 paid holidays per year, at least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more), paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws, bereavement leave, ranging from 1 to 7 days per year based on relationship, paid jury duty leave, up to time summoned, learning opportunities and tuition assistance, wellness and well being programs.