Patient Registrar

Patient Registration Representative I

Location: Downey, CA 90241 Duration: 16 weeks Shift: Day Shift 5x8 hours (08:30 AM 5:00 PM)

Position Summary

The Patient Registration Representative I facilitates patient access to care by performing registration and pre-registration activities for outpatient and inpatient services. This role ensures accurate data collection, verifies insurance, calculates patient financial responsibility, and delivers excellent customer service in a fast-paced healthcare environment.

Key Responsibilities

Patient Registration & Administration

• Perform accurate and timely patient registrations and pre-registrations
• Collect and verify demographic, insurance, and eligibility information
• Calculate and collect patient financial responsibility (copays, deductibles, coinsurance)
• Ensure all required documentation, signatures, and forms are completed and scanned
• Avoid duplicate medical records and maintain data integrity

Customer Service & Communication

• Provide a welcoming, professional, and patient-centered experience
• Communicate clearly with patients, physicians, insurance providers, and staff
• Explain processes, financial obligations, and hospital programs effectively
• Handle phone inquiries promptly and professionally

Compliance & Confidentiality

• Maintain strict adherence to HIPAA and regulatory requirements
• Ensure accuracy and completeness in all registration processes (minimum 95% accuracy standard)
• Follow hospital policies, consent laws, and safety procedures

Productivity & Performance

• Complete 2030+ registrations per 8-hour shift (varies by department)
• Ensure timely registration (within 1530 minutes depending on department)
• Perform insurance verification, document scanning, and payment collection efficiently

Financial Responsibilities

• Request and collect payments in accordance with hospital policies
• Educate patients on financial responsibility and payment options
• Assist with eligibility screening for programs such as Hospital Presumptive Eligibility (HPE) and uncompensated care

Teamwork & Flexibility

• Collaborate effectively with internal teams and external vendors
• Adapt to different departments and changing workload demands
• Support departmental goals and maintain a positive work environment

Required Skills & Qualifications

• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Proficient in Microsoft Word, Excel, and computer systems
• Typing speed of 45+ WPM
• Strong analytical and problem-solving abilities
• Customer service experience in a healthcare setting
• Knowledge of insurance and billing processes (required)
• Understanding of medical terminology (preferred)

Education & Experience

• High School Diploma or equivalent (required)
• Minimum 1 year experience in a healthcare or medical office setting (required)
• Experience with insurance verification and billing (required)
• Medical terminology knowledge (preferred)
• Valid driver's license and ability to travel to off-site locations (if required)
• Bilingual (Spanish or Mandarin) preferred

Performance Expectations

• Maintain high accuracy in all registrations and documentation
• Meet productivity benchmarks consistently
• Demonstrate professionalism, punctuality, and reliability
• Uphold patient confidentiality and ethical standards
• Participate in continuous learning and improvement initiatives

Key Competencies

• Customer-focused mindset
• Strong work ethic and time management
• Adaptability and flexibility
• Attention to detail
• Team collaboration
• Professional demeanor and communication

Additional Requirements

• Availability for training (9:00 AM 5:00 PM for the first 2 weeks)