Luthier - Guitar Center

Why Guitar Center? Here’s just some of the rewards: Gig leave – take time off to share your music with the world and return to your job after your tour Medical, Dental, Vision 401K plus company match Mental health support Paid sick/holiday/vacation time Employee discount program Tuition reimbursement options Position Overview Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. Repair Tech (Guitar) – Responsibilities Provide maintenance and repair services on customer‑owned instruments Assist in maintenance of specific store inventory Build and increase business through great customer experience and quality work Interact with customers, ensuring a positive customer experience Service customer‑owned instruments with a high level of craftsmanship Maintain store owned gear, as requested Complete warranty repair work Additional duties as assigned Key Characteristics for Success Customer Focus: Understands customer service principles and provides an excellent customer experience; approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers; able to step in to handle customer service issues Initiative: Identifies opportunities & issues and follows through; learns quickly and takes positive action without being requested; develops knowledge and skills including product, store operations, sales, and leadership Selling: Works through GC certification program to gain a base understanding of products and sales techniques Training: Effectively trains learners and communicates information and techniques so that they are retained Requirements Skilled understanding of repairing guitars Preferences Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1 or by sending an email to. #J-18808-Ljbffr Guitar Center