Front Desk Receptionist / Customer Service Representative

Job Description

Job Description

Job Description

We are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. This role is essential to delivering a professional customer experience and supporting daily shop operations.

The ideal candidate is organized, friendly, dependable, and comfortable working in a fast-paced automotive environment.

• Greet customers professionally and assist with check-in and pick-up

• Answer incoming phone calls and direct inquiries appropriately

• Schedule estimates, repairs, and follow-up appointments

• Assist customers with basic repair status questions and general information

• Coordinate with estimators, managers, and technicians as needed

• Maintain accurate customer and repair records in the system

• Keep the front desk and lobby clean, organized, and presentable

• Support customer satisfaction and delivery process

• Customer service or receptionist experience required

• Strong communication and interpersonal skills

• Professional appearance and positive attitude

• Ability to multitask and stay organized

• Basic computer skills and phone etiquette

• Automotive, dealership, or collision center experience preferred (not required)

• Competitive hourly pay

• Stable, full-time position

• Professional work environment

• Growth opportunities within the collision repair industry

• Benefits package available (medical, etc.)

REQUIREMENTS:

• Excellent communication skills
• Outgoing and positive demeanor
• Professional presentation
• Punctual nature and ability to handle schedule flexibility
• A professional appearance

About the Dealership

Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.

At Ourisman Automotive of Virginia, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.