Service Advisor

Service AdvisorChapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.Chapman Chrysler Jeep is seeking an experienced Service Advisor to provide exceptional customer service to every customer who brings their vehicle in for service. As the primary point of contact throughout the service process, you'll educate customers on their vehicle's maintenance needs, coordinate with technicians and parts associates, and help ensure a positive ownership experience from check-in through vehicle delivery.ResponsibilitiesSchedule, confirm, and prepare for customer appointments, ensuring an efficient service experienceDetermine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services for optimal vehicle performanceCreate repair orders for customers, including cost and time estimates, with full transparency, and obtain customer authorizationsUnderstand and administrate Manufacturer and Extended Warranties during repairsCommunicate regularly with technicians and parts associates to ensure timely completion of workPrioritize required services and monitor the progress of vehicle repairs throughout the day, keeping customers updatedFollow up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptlyQualificationsPrevious automotive Service Advisor/Service Writer experience requiredManufacturer Warranty Claims knowledge and experienceExtended Warranty Claims processing experienceStrong interpersonal and customer service skills, both in person and over the phoneAbility to clearly explain vehicle maintenance and repair recommendations to customersStrong time management and organizational skillsProven ability to achieve sales goalsValid Nevada driver’s license with a clean driving recordAbility to pass a pre-employment background check and drug screeningCompensation & PerksCompetitive Pay: Commission | Uncapped Earning Potential!Opportunities for career growth and advancementSupportive, team-oriented workplaceEmployee discounts and assistance programsVolunteer opportunities and employee engagement programsClosed on SundaysBenefitsMedical, dental, and vision insurance401(k) with company contributionsLife insurancePaid time off and holidaysSubmit your application for consideration. Qualified candidates will be contacted regarding next steps.