Customer Service Representative - Full Time

Customer Service Team Member

Starting Pay: 15.00/hr

In Office Position

Availability to work 10am - 7pm Shifts w/ Saturday Rotation

The Customer Service Team Member will engage with customers to address inquiries, resolve complaints. This role requires excellent communication skills, attention to detail, and a positive attitude.

Essential Responsibilities

• Customer Interaction: Provide exceptional service via phone, explaining services and billing, addressing problems, and directing calls appropriately.
• Record Maintenance: Ensure accurate records are kept and necessary reports are prepared.
• Account Management: Maintain customer account information on the computer system.
• Inquiry Tracking: Record customer calls and inquiries using a tracking form.
• Communication: Professionally communicate with external customers and internal colleagues.
• Electronic Support: Offer initial support and answer inquiries regarding electronic delivery channels, such as email.
• Follow-Up: Timely follow-up on issues requiring additional resources for resolution.

Qualifications & Skills

• Communication: Excellent verbal and written skills, with proper grammar and a friendly demeanor.
• Technical Proficiency: Basic knowledge of Microsoft Outlook, Word, Excel; adaptive to new technology.
• Attention to Detail: Vital for paperwork and customer interactions.
• Problem-Solving: Ability to resolve customer issues while adhering to company practices.
• Teamwork: Positive, respectful attitude with the ability to work harmoniously with colleagues.

Requirements

• Pass a drug test and criminal background check.
• Legally eligible to work in the United States.

As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:

• PTO is based on the company's PTO policy.
• Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
• Eligibility for 401(K), subject to plan terms.
• Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
• Company-paid holidays.

**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

About Tidal Wave Auto Spa

Tidal Wave Auto Spa is one of the fastest-growing car wash companies in the country and a recognized leader in the industry. Our journey began in 2004 in the small town of Thomaston, Georgia, where our headquarters remains today. Since then, Tidal Wave has grown into a national brand with more than 300 locations across 30 states, delivering fast, high-quality car care through innovative technology and exceptional guest service.

Our success is driven by our people. We believe great locations are built by great leaders, which is why we empower our teams to take ownership, serve their communities, deliver results, and create an environment where both employees and guests can thrive.

As Tidal Wave continues to grow, we are looking for talented, motivated individuals who are ready to grow with us. Our goal is to redefine the car wash industry through innovation, operational excellence, outstanding service, and an unwavering commitment to our employees and the communities we serve.

Recognized as one of the leading conveyor car wash companies in the country and named to the Inc. 5000 list of America's Fastest-Growing Companies, Tidal Wave continues to build on a strong foundation of growth, leadership, and community involvement. Through our charitable efforts, we have also contributed millions of dollars to organizations and causes in the communities we call home.

Join the wave and build your future with Tidal Wave Auto Spa.