Practice Assistant II

Job Summary Join the Mass General Brigham (MGB) Cancer Institute in Danvers as a Practice Assistant II and be the welcoming first point of contact for our patients. Starting at the front desk, you’ll gain hands‑on experience in a dynamic oncology setting while building a strong foundation for career growth. This role offers clear advancement opportunities into scheduling positions, working closely with physician calendars and clinical teams—all while making a meaningful impact in patients’ cancer care journeys. Responsibilities Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check‑in and check‑out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and triage matters appropriately. Process patient billing forms and scan documents into patient medical records (EPIC). Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities as assigned. Qualifications Education High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Experience 2-3 years office experience required. Knowledge, Skills, and Abilities Proficiency with all Office Suite; knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate. Communicating effectively in writing and speaking to convey information effectively. Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages. Managing one's own time and the time of others. Well organized and have good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Work Details Location : 102 Endicott Street. Remote Type : Onsite. Scheduled Weekly Hours : 40. Employee Type : Regular. Work Shift : Day (United States of America). Pay Range : $17.71 - $24.94 per hour. Grade : 3. Hourly Rate Starting at : $20 per hour. EEO Statement 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr