Unit Receptionist

Unit Clerk/ Receptionist

Salary: $18.72 - $21.97 / hr

Location: Elderwood at Burlington, 98 Starr Farm Road, Burlington, Vermont 05408

Be the Organizational Heart of the Nursing Team

At Elderwood at Burlington, our mission is People Caring for People. Guided by our values of Integrity, Collaboration, Accountability, Respect, and Excellence, we are committed to delivering compassionate, high-quality care while fostering a supportive environment for our employees. As a Unit Clerk/ Receptionist, you will play a key role in keeping the nursing unit running smoothly by ensuring accurate documentation, coordinating communication, and supporting both clinical and administrative functions that directly impact resident care.

If you're organized, detail-oriented, and passionate about supporting a healthcare team that makes a difference every day, we invite you to apply.

Why Join Elderwood at Burlington?

NEW: Weekly Pay Schedule – get paid faster! Gas Allowance Stipend and Ferry Reimbursement for qualifying commuters Competitive salary based on experience Medical, dental, vision, life insurance, and supplemental benefits 401(k) with employer match Generous paid time off and holiday package Tuition assistance programs Employee referral bonus opportunities Professional growth and advancement opportunities Supportive, collaborative team environment

Position Overview

Unit Clerks/Receptionist support the health and well-being of residents by providing essential administrative and coordination support to the nursing unit. This role serves as a central communication point for staff, residents, families, and external providers while ensuring accurate documentation and smooth daily operations.

What You'll Do

• Maintain and organize resident medical records in compliance with regulatory standards
• Audit charts and ensure documentation accuracy and completeness
• Close medical records following hospitalization or discharge
• Prepare admission and discharge summaries and coordinate required documentation
• Support care planning, MDS processes, and interdisciplinary team meetings
• Schedule resident appointments including labs, consults, dental, podiatry, and other services
• Maintain lab schedules and ensure timely completion of required testing
• Manage unit supplies, forms, and treatment materials through ordering and inventory tracking
• Assist with clerical functions such as typing lists, updating records, and preparing documentation
• Distribute mail and support communication across the unit
• Respond to call lights and direct requests to appropriate staff when needed
• Support resident transport coordination and scheduling of facility van services
• Assist with obtaining statistics and documentation for reports and regulatory surveys
• Maintain confidentiality of all resident information in accordance with HIPAA standards
• Participate in staff meetings, training sessions, and in-service education

We're Looking For Someone Who Is...

• Highly organized and detail-focused
• Calm and reliable in a fast-paced clinical environment
• Strong communicator with staff, residents, and families
• Respectful of confidentiality and resident dignity
• A supportive team player who helps keep operations running smoothly
• Compassionate and service-oriented in all interactions

At Elderwood, our mission is People Caring for People. In this role, you are the behind-the-scenes coordination that helps ensure every resident receives safe, timely, and well-organized care.

Responsibilities

• Demonstrates understanding and implementation of regulatory guidelines; audits medical records of individuals and maintains required audit documentation.
• Closes Medical Records following the hospitalization or permanent discharge of the resident.
• Performs other medical record procedures under the direction of the Unit Manager.
• Upholds all rules pertaining to protection, safekeeping and confidentiality of information regarding residents.
• Assists Medical Records with preparation of Admission/Discharge Summary form.
• Types organizational lists and performs other secretarial functions for the unit.
• Distributes mail to residents and staff of unit.
• Answers call light signals; directs or assists as appropriate.
• Coordinates the preparation of forms and documents needed periodically for Medical Records and Treatment Books, Resident Care Planning meetings, and MDS assessments. This includes aide assignment sheets, ROM/Ambulation Records, skin and behavior records.
• Coordinates obtaining of information from all disciplines for Inter-disciplinary Discharge Summary and sending information to appropriate destination in a timely manner.
• Schedules appointments for consults/follow up for residents including Podiatry and Dental Consultant appointments and influenza vaccinations, if applicable.
• Notifies attending physicians of due date for visits, as required.
• Responsible for inventory and requisition supplies needed on the nursing unit, including nursing treatment supplies and printing of forms, as assigned.
• Handles all information about residents in a confidential manner.
• Maintains lab report schedule for admission, routine and annual requirements or special needs of residents. Completes appropriate forms and schedules appointments for lab draws.
• Assists with obtaining statistics for nursing monthly report and for annual survey by state health department.
• Photographs residents upon admission and places picture in Medication Book.
• Assists with obtaining of room labels for resident rooms.
• Assists with transporting residents and passing meals as necessary and directed.
• Obtains approvals for transportation and schedule van transportation.
• Attends facility meetings, staff meetings, and required or preferred in-services.

Qualifications

• Minimum of 16 years of age required; HS diploma or equivalent preferred
• Employment Certificate/Permit required for applicable individuals
• Office practice skills necessary
• Knowledge of medical records processing preferred but not required
• Attention to detail and accuracy in work required
• Personal qualities of tact and dependability, caring and compassionate attitude toward residents
• An understanding of need for confidentiality and discretion in processing of information about residents required.
• Basic understanding of medical terminology and accepted abbreviations.
• This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

EOE Statement

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.