Cloud Support Engineer/Specialist

Req ID: 375450

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Cloud Support Engineer/Specialist to join our team in guadalajara, Jalisco (MX-JAL), Mexico (MX).

JOB TITLES 

Cloud Support Engineer/Specialist 

YOUR IMPACT 

Qualified candidate will provide unified production management support for the Cloud Infrastructure of the firm, using cutting-edge systems and processes that form the core of our key business.  They have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.  They will also adopt various tools developed by Engineering team to automate failures using machine learning techniques, notify discrepancies in the health of production environment and help in the automation of health-restoration, with a continuous focus on risk and cost. 

Division Description  
THE TECHNOLOGY DIVISION 

Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. 

HOW YOU WILL FULFILL YOUR POTENTIAL 

You will: 

• Perform Cloud Infrastructure Support activities as part of the Firm’s Technical Infrastructure team. 

• Improve Infrastructure stability and performance by analyzing patterns, recurring failures and/or issues, and advise and drive application owners on permanent fixes. 

• Manage incidents by effectively troubleshooting issues, knowing what the risk involved in preforming actions in a production environment. 

• Collaborate globally with in the team, application owners, senior stakeholders and end users. 

You are: 

• Independent and comfortable in a fast pace and constantly changing environment. 

• Analytical and have the ability to apply your skills and experience to create client-oriented solutions. 

SKILLS & EXPERIENCE  

Basic Qualifications (Required skills) 

• Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field. 

• 3-5 years of experience in Cloud Support Engineer role. 

• Strong understanding of AWS, Cloud infrastructure, Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools. 

• Experience of multiple AWS services: IAM, Lambda, ECS, S3, Security, VPC, Load Balancing, Monitoring & Audit. 

• General troubleshooting and debugging of AWS based applications. 

• Problem solving in a large enterprise Infrastructure support environment, including experience with observing patterns, analyzing root cause and suggesting ideas for resolution. 

• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with application development teams and senior stakeholders. 

• Experience with Infrastructure as code (IaC). 

• Understanding of one of the Scripting languages: Shell script or Python. 

Preferred Qualifications (Nice to have) 

• Experience in the Financial Service Industry 

• Any relevant certifications on AWS to demonstrate an interest and experience in this field. 

#LI-LATAM

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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