Desktop Support Technician

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary We are seeking a motivated, detail‑oriented entry‑level Desktop Support Technician to join our IT team. You will serve as the first point of contact for our employees, troubleshooting hardware, software, and network issues as well as support for events. This role is perfect for a tech‑savvy problem solver looking to grow their career in a hands‑on IT environment. This role pays an hourly rate of $25.00. Benefits for Part‑Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until October 2, 2026. About the Venue At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world‑class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world‑class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music. Responsibilities IT Support: Provide Tier 1 technical support to on‑site employees, diagnosing and resolving desktop, laptop, printer, and mobile device issues. Hardware & Software Setup: Configure, deploy, and update computer systems using standard company imaging and provisioning processes. Network Troubleshooting: Assist users with basic network connectivity issues, VPN setup, and Wi‑Fi configurations. Collaboration: Escalate complex, unresolved issues to Tier 2/3 support teams or vendors as necessary. Work a flexible schedule, including early mornings, days, evenings, holidays, and extended (long) workdays for an extended number of days as needed. Frequent bending, carrying, moving, climbing, working from various heights, lifting 50+ pounds, sitting, exposure to moderate to loud noises, and extensive walking through the building. Qualifications Education/Experience: High school diploma or equivalent; Associate’s degree, technical certification (e.g., CompTIA A+, Network+), or 1–2 years of relevant IT experience is highly preferred. Technical Skills: Basic understanding of Windows and macOS operating systems, Microsoft 365 applications, and standard PC hardware. Customer Service: Excellent communication and interpersonal skills, with a patient and customer‑first approach to troubleshooting. Problem‑Solving: Strong analytical skills and the ability to learn new technologies quickly. Physical Requirements: Ability to lift/move heavy objects and set up computer equipment at various workspaces. Ability to follow oral and written instructions and communicate effectively with others in both oral and written form. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. #J-18808-Ljbffr