Refurbish Repair Technician

Job Description

Job Description

SmallHD– Who are we?

SmallHD designs and manufactures cutting-edge display products for both the independent filmmaker and cinema industry. Our monitors are being used worldwide to consistently provide creative professionals with real-time confidence in their image. SmallHD products are known for their durability, premium display quality, and incredible user interface.

What will I be doing?

The technician plays a key role in maintaining operational efficiency by returning products to service-ready condition through structured refurbishment and quality verification processes.

Repair & Refurbishment Technician

Responsibilities

●Inspect, diagnose, and evaluate returned or used equipment to determine repair and refurbishment requirements

●Perform repairs, part replacements, cleaning, and restoration according to established procedures, using appropriate tools and safety practices

●Test refurbished equipment to verify functionality, performance, and quality standards, documenting findings and identifying root causes of recurring failures

●Maintain accurate service records, parts usage logs, and inventory tracking; report shortages and communicate findings to supervisors and cross-functional teams

●Support continuous improvement by providing feedback on product reliability, contributing to process development, and participating in quality audits

●Maintain tools, equipment, and workstations in a clean, organized, and safety-compliant condition

Qualifications

●High school diploma or equivalent

●Mechanical and/or technical aptitude with hands-on troubleshooting and diagnostic skills

●Strong attention to detail, quality focus, and ability to interpret technical documentation

●Effective time management and ability to maintain productivity while performing detail-oriented work for extended periods

●Clear communication and team collaboration skills

●Proficiency or willingness to learn relevant software tools including xTuple ERP (to be replaced with Salesforce soon), Zendesk/Salesforce, FedEx ShipManager/UPS WorldShip/ShipStation, Shopify, Smartsheet, and Google Workspace

●Prior inventory management experience is a plus

●Passion for the entertainment or broadcast industry is a plus

More important information for you

●This position is based in the Cary, NC office

●Reporting to Service Program Manager

●This position is full time

Why SmallHD?

●Great people, great work environment

●Health Insurance (incl.dental and vision)

●401(k) Matching

●Fun events throughout the year

●A fast-growing company with room to grow