Emergency Recovery Coordinator

Job Description

Job Description

Benefits:

• Medical, Dental, and Vision Benefits
• 401(k)
• 401(k) matching
• Company car
• Opportunity for advancement
• Paid time off
• Training & development

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!
 
Emergency Recovery Coordinator 
Salary - $60,000 - $70,000 per year

Serve Your Community When It Needs It Most

Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built on customer service, dynamic decision-making, and leadership, we're growing rapidly — and we need Emergency Recovery Coordinators who want to be on the front lines of restoring their community.

What Does an ERC with Paul Davis Do?
ERCs work directly with property owners, adjusters, project managers, first responders, and community leaders after traumatic events like a fire or flood — helping customers move from chaos to calm. You'll think quickly but in a controlled manner, giving property owners confidence that their home or business is in good hands. Our ERCs are dynamic speakers, comfortable in both one-on-one and group settings.

Why the Team Needs You
Serving others in their time of need isn't easy. We need someone who can build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure before further damage occurs.

Role & Responsibilities

• Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
• Cooperate with public emergency response agencies and private entities
• Establish and maintain positive, trusting relationships with property owners and referral sources
• Monitor, interpret, and respond to lead sources
• Educate customers on services and clearly articulate their use and need
• Provide emergency recovery kits and services to impacted property owners
• Be familiar with your assigned territory and build local relationships
• Participate in restoration-related community awareness events and programs
• Proactively search for and act on new opportunities
• Support the franchise's mission, vision, and values in every interaction

What You Bring

• Ability to clearly deliver truth and give certainty when property owners need it most
• Excellent communication and presentation skills
• Sound planning and organizational skills; able to prioritize and manage time
• Proficiency with current technology
• Relevant experience in restoration, insurance, sales, or customer service preferred
• Valid driver's license with a satisfactory driving record
• Career emphasis on learning and continuing education
• A servant's heart and drive to help people in need

Working Conditions
Work is performed in all types of indoor and outdoor conditions. Frequent use of personal protective equipment required. Occasional bending, squatting, stair climbing, and lifting up to 50 lbs.

What We Offer

• $60,000 - $70,000/year
• Three months of structured training to learn the Paul Davis Way
• One-on-one mentorship and ongoing Leadership Development Program
• Access to Paul Davis University and regular training opportunities
• Company cell phone and computer
• Company vehicle and gas reimbursement
• PTO and sick days with a flexible schedule
• No limit to earning potential as you grow with the team

Paul Davis Restoration supports and hires Veterans. We are an Equal Opportunity Employer

Beyond core coordinator duties, this role owns the heartbeat of our mitigation operations—scheduling appointments, dispatching crews, and keeping customers and field teams aligned in real time. You’ll follow a consistent daily process, but no two days look the same as priorities shift, emergencies pop up, and the schedule changes on the fly—all in close partnership with the Emergency Services Manager and field teams. 

Required Education and Experience:

• High School Diploma or GED required 
• Customer Service experience 
• Three plus years’ experience in an Administrative position 

Preferred Education and Experience: 

• Associate Degree Preferred
• One or more years’ experience within the restoration industry or related industry 

Physical Requirement

• Must be able to stay in a stationary position up to 100% of the time 
• Constantly operates a computer 
• Must be able to communicate and converse with customers over the phone 
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle  

Make an impact now : Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work!

Disclaimer:  Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.