Patient Care Coordinator

Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance Tuition Reimbursement Paid Personal Leave and Paid Holidays 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution) **Working schedule is Friday through Monday, 7pm - 7am (three 12 hour shifts)** **Pay starts at $16 per hour** Essential Job Functions: Answer inbound calls from callers inquiringabout service related to mental health and substance abuse. Works in multiple electronic medical record platforms to recordand track information. Answers phones, transfers calls, sends email, and responds tomessages. Gathers patient information and completes documentation for services. Responds to requests from hospital emergency department(s). Uses web cameras/video conference/telehealth with patients toprovide information and education. Works collaboratively in a group/team setting. Serves as support to other team members. Completes required SMA in-service trainings to maintain employment. Attends mandatory meetings. Preforms miscellaneous job-related duties asassigned. Qualification Requirements: To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions. Minimum Education and/or Experience: High SchoolDiploma and two (2) years of direct care experience working in Human Servicesor a related field. Bachelor's degreein Human Services or related field and/or Certified Addictions Professional(CAP) preferred. Knowledge/Skills/and Abilities: Knowledgeable and demonstrates competency in current bestpractices of behavioral health treatment and related services,especially as it relates to documenting the course of treatment andpatient placement criteria in the client record. Depending on assignment must have knowledge of typical diagnoses,treatment services, and developmental issues for adolescents in general,delinquent adolescents, adults and pregnant/post-partum women who areadmitted to a mental health and/or substance abuse treatment setting. Knowledgeof clinical terms related to mental health and substance abuse. Knowledgeof the Baker Act and the Marchman Act. Ability to perform solution focused and problem solvingtechniques. Ability to multiple task. Knowledge of the services provided at SMA at the various locationsand able to correctly direct callers to the correct service. Proficiency in working with computer hardware and software. Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable drivingrecord, and proof of personal automobile insurance if required to drive an SMAvehicle and/or use a personal vehicle for SMA business. Complete State ofFlorida mandatory background screening prior to start of employment. Complete SMA required training during thefirst six (6) months of employment and updated if required. Physical: Mobility and ability to bend andreach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual andauditory acuity sufficient to evaluate, intervene, treat, and record clienthealth care needs. Fine motor skills for legible and accurate charting, dailycorrespondence and presentation, either manually or orally. Work enduranceability to work 8-12 hour shifts with a meal break, as possible. Routine8-12hour shifts. Hours and days off may vary. Extra hours may berequired. #J-18808-Ljbffr SMA Healthcare