Front Desk Specialist - USFTGP UMSA RCO Front End

Front Desk Specialist

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Required Skills High School Diploma or G.E.D. Required. Work Experience and Additional Information Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties. Technical Knowledge, Skills, and Abilities Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements. Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately. Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers. Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes. Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment. Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location: Tampa

Work Locations: USF Health Cardiology 509 S. Armenia Ave. Suite 200 Tampa 33609 Eligible for Remote Work: On Site

Job: Patient Financial Services

Organization: Academic Medical Group Inc

Schedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday

Shift: Day Job

Job Type: On Site Shift Hours: 8am-5pm

Minimum Salary: 32,136.00