Resident Services Coordinator

General Summary

Working for Realty Operations Group means being part of a team dedicated to delivering a best-in-class apartment living experience. We maintain a superior group of professionals united by a common commitment to the highest level of integrity and business ethics in all of our dealings. At Realty Operations Group, we are committed to innovation and creative problem-solving. We provide our team members with constant training, development opportunities, and career advancement in a fast-paced environment. We are looking for the right candidate to join our Property Operations Team as a Resident Services Coordinator. The Resident Services Coordinator will report directly to the Property Manager or Senior Property Manager of the portfolio and provides an excellent opportunity to gain hands-on experience in property management.


Essential Job Function / Responsibilities:

• Deliver best-in-class customer service through quick and effective response to residents inquiries and repair requests, escalating more serious resident concerns promptly.
• Manage resident communications, including emails, phone calls and notices.
• Gather and review resident feedback to improve services and enhance resident satisfaction.
• Ensure accurate and up-to-date information is available on all platforms.
• Support the property management team with budget tracking and expense management.
• Coordinate purchase of business critical supplies, services and equipment.
• Assist in preparation and analysis of weekly and monthly financial reports for Senior Management.
• Learn the Property Management profession through participation on a team which consists of Operations, Leasing, Legal, Compliance, Construction, and Commercial Property Management Professionals.
• Perform other related duties as assigned.

Requirements:

• A Bachelor's Degree is required
• Strong computer skills, MS Office applications, including Word, Excel and Outlook
• Ability to learn new technical applications such as Yardi (real estate financial and operational software)
• Must have strong verbal and written communication skills with excellent customer service orientation
• Ability to multitask in a fast paced environment
• Must be able to maintain confidentiality at all times.

The Company offers a competitive salary and benefits including medical, dental, vision life insurance, HSA/FSA, commuter benefits program, short-term disability and 401(K).


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. E/O/E