Associate Patient Care Coordinator

Associate Patient Care CoordinatorOptum is seeking a Associate Patient Care Coordinator to join our team in Middlebury, CT. Optum is a clinician-led care organization that is changing the way clinicians work and live.As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.Tides of Mind Counseling, part of the Optum family of businesses, is seeking a Associate Patient Care Coordinator to join our team in Middlebury, CT. As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.Schedule: 40-hour work week Monday through Friday from 9am - 5pm EST The schedule will be determined upon hire.Location: 900 Straits Turnpike, Middlebury, CT 06708Primary Responsibilities:Greets patients and visitors in a prompt, courteous and helpful mannerVerifies insurance information, address and phone number of the patient, registers new patientsAnswers incoming phone calls in a courteous and prompt manner; directs calls and takes messagesSchedules appointments, takes messages, and respond to the needs of patients and callersAssists with new clients (i.e., explains paperwork, verifies completion, obtain signatures and consents, obtain insurance information, etc.)Schedules new clients according to staff qualifications and insurance requirements. Sends text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointmentsProcesses payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees Secure patient information and maintain patient confidentialityAbility to maintain a work queue list- complete any pending actions ie referrals, scheduling appointmentsPerforms clerical duties such as copying, faxing and filingContacts patient in case of no call/no showAbility to use an electronic health record (Athena)Effectively executes time management by notifying the provider team of the patient's arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings.Helps ensure continuity of care and communication between Optum providers and other partners as appropriate.Completes clinic reports and administrative duties to ensure exceptional patient care.Executes working knowledge of HIPAA privacy laws by protecting patient information. Maintains confidentiality of all patient and employee information.Opens or closes the clinic facility.Performs related work as requiredWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma or GED1+ years of experience in an office environment, preferably a mental health or medical setting6+ months of healthcare experienceIntermediate computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)Preferred Qualifications:Basic understanding of medical terminologyProven ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule formProven ability to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff, both written and verballyProven ability to accomplish multiple tasks in an environment with interruptionsSoft Skills:Ability to work independently and maintain good judgment and accountabilityDemonstrated ability to work well with health care providersStrong organizational and time management skillsAbility to work well under pressure in a fast-paced environmentPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED