Risk & Compliance Inquiry Specialist

Risk & Compliance Inquiry Specialist

VersiTech is seeking a Risk & Compliance Inquiry Specialist responsible for acting as lead when requesting information and documentation for Risk inquiries coming from our processors. This is an entry-level role with significant opportunities for growth, continual education, and career advancement. At VersiTech, we transcend the traditional boundaries of a tech company. We're innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way. VersiTech's two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space. We run on a rapidly growing and widely accepted business operating philosophy called, "EOS" (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can't get in large, slow-moving organizations. We strive to live our values every day and, in every way, and are looking for others who feel the same way:

• We are ALL IN : committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities.
• We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
• We DARE TO BE DIFFERENT : embracing a culture of fun and approachability, prioritizing our partners and team members first.

How will you make an impact in this role? This role serves as the main point of contact for funding holds, bank account money transfer rejections, and transaction parameter exceptions that generate risk reviews for all merchants. This means you will work closely with our partners, merchants, and internal support teams to acquire accurate documentation and information to close out reviews, remove funding holds, and release funds. You will report to the Risk & Compliance Manager, Stephanie Buckley. What will you be doing on a day-to-day basis?

• Communicate with partners to collect banking verification documentation to remove funding holds for bank account rejections
• Utilize proprietary systems to identify, monitor progress to resolution, and work with clients and vendors directly to resolve interruptions to funding
• Mitigate financial loss during fraudulent events that compromise merchant accounts
• Confirm transaction parameter exceptions and follow internal processes to resolve rejected batches
• Assist with reconciliations after funding holds to provide clarity to our clients
• Ensure compliance with and enforcement of company, processor, and card brand policies and procedures
• Educate our partners about the reasoning behind risk reviews and funding holds
• Advocate for our partners and represent their interests to third-party vendors by presenting the business or transactional information associated with risk reviews in the best possible light
• Assist with large departmental projects that come through from our partnering processors

Training Expectations:

• 4 weeks of on-site training at the Sandy Springs office with the Client Services Team to learn the base training. Training includes, but not limited to:
• Industry foundation
• Company history
• Case creation
• Platform knowledge
• 4 weeks of hybrid training with the Risk & Compliance Team to learn the department specifics. Training includes, but not limited to:
• Case specifics
• Industry rules and regulations
• Process alignment
• Practical application

You know you are successful when:

• You are responsible for all ACH rejections, transaction exception, and funding hold case types with minimal supervision or manager involvement
• You have consistently proven that you have comprehensive understanding of all processes and aspects of your job duties

Top Candidates will demonstrate the following:

• Excellent verbal and written communication
• Proficient/excellent attention to detail
• Ability to maintain composure in high-pressure situations
• Tenacity to carry out situations to the end, especially if they require multiple levels of completion
• Dedication to educate during times of high tension
• Effective time management
• Refined sense of urgency when dealing with time-sensitive situations
• Understanding of the merchant processing industry
• Understanding of risk & compliance situations
• Proficiency in Excel workbooks
• Experience using Salesforce (Preferred not required)

The hours of operation for this role will fall within 8:00 am 6:00 pm EST. Conversation about shift timing will be discussed during onboarding. This is a hybrid/in-person role with expectations of being in-office 3 days per week with no expectations of travel. Salary Range: Varies with experience & industry knowledge, average starting at $50,000 We stand behind our colleagues and loved ones with benefits and programs that support one another's holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include:

• Competitive base salaries
• Unlimited vacation policy (with manager approval), plus 7 major holidays
• Fully covered Employee-only coverage for medical, dental and vision insurance
• 401(k) program with available company match
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
• Marketplace Care Teams to provide emotional and spiritual support for our employees
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities

If you are the kind of person that serves with a people-first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast-growing organization, we want to talk with you! VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.