Field Technician

Job Description

Job Description

The Field Technician will take care of installation, troubleshooting, alterations and maintenance of the Company's products. Must examine the customer order and specification to ensure network installation is done properly. Must order and gather telecommunications equipment, materials, tools and supplies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Run, pull, splice and terminate cables for uninterrupted voice and data services for customers.
• Maintain a record of the network equipment and cable by routing and labeling.
• Works in collaboration with all departments to provide customers with the best service.
• Testing circuits and equipment to ensure proper functioning of the services.
• Perform system analysis in support of the system.
• Have an in-depth understanding of the network components such as switches, ports, and routers.
• Identify, monitor, report and resolve product related issues.
• Manage multiple projects efficiently with timely reporting of status.
• Routine tests on all the systems to ensure all the systems components are working in good condition.
• Be up-to-date on the latest technologies to assist customers in the best possible way.
• Network installations should be planned only after adequately studying the customer order, plans, and manuals. Must actively participate in the purchasing and assessment of equipment and installation.
• Must have a good understanding of the industry standards and should update the voice and data networks.
• Check the testing circuits, equipment and address the issues as quickly as possible.
• Document the routing equipment and cables as per the specifications and configuration diagrams.
• Should troubleshoot the errors and make sure the networks do not face any issues.
• Provide a safe working environment by following the regulations and legal codes.
• Keep a check on the orders and verify the receipts when delivered.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Maintain a personal cell phone plan with adequate data capabilities and willingness to download company required aps.

QUALIFICATIONS:

• Technical or scientific knowledge required in engineering and the telecommunication industry.
• Valid state-issued driver's license and meet the company standard regarding driving a company vehicle.
• Willingness to travel up to 25% of the time and work extended hours, nights, and weekends.
• Strong telephone and interpersonal contact skills required.
• Willingness to have telephone conversations monitored for quality performance.
• Must be able to
  • follow directions and work as a team.
  • be customer-oriented and put safety first.
  • persuade others to change their minds or behavior.
  • give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • be aware of others' reactions and understanding why they react as they do.
  • bring others together and trying to reconcile differences.
  • actively look for ways to help people.
  • understand the implications of new information for both current and future problem solving and decision making.
  • adjust actions in relation to others' actions.

LANGUAGE SKILLS

• Speaking-Talking to others to convey information effectively.
• Reading Comprehension-Understanding written sentences and paragraphs in work-related documents.
• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity-The ability to speak clearly so others can understand you.
• Speech Recognition-The ability to identify and understand the speech of another person.
• Written Comprehension-The ability to read and understand information and ideas presented in writing.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Stupp Fiber is committed to providing equal employment opportunity ("EEO") and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity or gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations. Under the Americans with Disabilities Act and other applicable laws, Stupp Fiber will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.