Job Fair - Temporary, Visitor Experience Associate II

Temporary, Visitor Experience Associate II

Under the supervision of the Supervisor and Manager, Visitor Experience, the Visitor Experience Associate II demonstrates an understanding of the customer service processes, service standards and interpersonal skills necessary to consistently create an exceptional visitor experience. The Visitor Experience Associate II is responsible for floor management, devices, visitor information and signage, coat check, concierge, third party event support, admissions, and sales.

Essential functions include executing all aspects of the visitor admission process, maintaining knowledge of all museum daily and future events and activities, proactively addressing members and individual guests' inquiries and concerns, maintaining confidential and accurate records of all financial transactions, utilizing specialized databases and software systems, providing complimentary guest services, contributing actively to a warm and friendly atmosphere, directing visitors and groups to maintain crowd control, completing equipment set-up and fulfilling signage requests, stocking museum maps, brochures, and other literature, performing tasks associated with supporting the museum experience during a special exhibition, applying DIA values to interactions to support a culture of belonging, and performing other duties as assigned.

Qualifications include a high school diploma or equivalent, two years of experience in sales or customer service, and prior cash handling experience. Knowledge, skills, and abilities include demonstrated collaboration skills, ability to speak publicly, ability to prioritize and complete multiple tasks, ability to calmly and professionally deescalate challenging situations, ability to identify challenges and opportunities, demonstrated ability to provide strong customer service, demonstrated ability to work with attention to detail, demonstrated flexibility and adaptability, ability to work regular weekend, evening, and holiday hours, proficiency in Microsoft Office 365, proficiency in remote work technology, and ability to establish and maintain professional, productive, and courteous interactions.

Physical demands include working under varied conditions, lifting up to 25 pounds, reaching across a counter, handling, and grasping with repetitive motions, and being comfortable with frequent noise while staying focused and productive.

The Detroit Institute of Arts is an equal opportunity employer.