Client Service Coordinator

Job Description

Job Description

Client Service Coordinator / Personal Care Services 
Location: Knoxville Office 
Position: Client Service Coordinator 
Job ID: 77874

Position Type: Full-Time
Remote/Virtual Position: No 

Salary: $17.00 - $19.00 /hourly 
Schedule: Monday - Friday; 8:00am - 5:00pm

Responsibilities

Reimagine Your Career in Personal Care Services: Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We’re proud to be named one of America’s Greatest Workplaces 2025by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together. 

Be the Best Client Service Coordinator You Can Be  

If you meet these qualifications, we would love to meet you:

• High School or GED required.
• Associate degree preferred
• Staffing experience preferred
• Previous home health care or home care experience highly desirable

Responsibilities:   

As a Client Service Coordinator, you will:

• Functions as primary support for daily EVV and payroll functions
• Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction
• Coordinates utilization of Care Partner teams to ensure fill rate expectations are met
• Researches and resolves payroll and billing questions under direction from the Client Service Manager
• Functions as liaison for Field Supervisors in communication with payer Case Management teams
• Supports recruiting and onboarding needs of team
• Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor
• Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees

Our Investment in You  

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. 

• Medical, dental and vision coverage 
• Paid time off and paid holidays 
• Professional development opportunities 
• Company-matching 401(k) 
• Flexible spending and health savings accounts 
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees 
• And more!

Qualifications

Come As You Are  

• At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.