Service Writer

Essential Duties

• Operate safely and in compliance with all established HSSE policies and procedures
• Ensure DVIRs are filled out entirely and creates an initial service order
• Work with technicians and shop leads to coordinate service times between the Shop and Operations
• Meets with operations and equipment control to understand requirements and provide information to the Service Team
• Act as a liaison between departments and ensure accurate communication about repair times, order completion, and dispatch notification
• Contact operations or drivers in the case of additional work; relay details of additional work and time delay, if any
• Enter service/repair details in the system, proofing repair descriptions
• Confirm parts and labor are billed correctly
• Input Vendor ROs and confirm proper invoicing
• Check warranties, tags, and inspection dates to confirm they are current correct and that no additional repairs are required
• Issue purchase orders; code, track, and report expenditures as directed
• Serves as the primary point of contact for the shop, handling administrative support duties, responding to calls, distributing mail and packages, document imaging of licensing, certifications, and inspections, etc.
• Provide excellent customer service to internal and external customers
• Develop and maintain positive working relationships with the shop staff, peers, customers, and management
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent GED
• Two to three years administrative experience, experience in a vehicle or maintenance equipment shop preferred

Knowledge, Skills, and Abilities

• Basic technical understanding of truck/automotive functionality
• Working knowledge in MS Office applications including Word, Outlook, and Excel
• Excellent written, verbal, and listening skills
• Ability to understand and relate technical issues to the service team from non-technical descriptions and sources
• Excellent customer service, time management, and organizational skills
• High level of attention to detail and accuracy; audit and approve own work
• Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time, or communicates alternate plans

Benefits We're committed to taking care of you and your family, today and in the future. Here's what you can look forward to: Compensation Competitive hourly rate range: $28.10 - $43.50 per hour, depending on experience and qualifications Health & Wellness Employer subsidized medical, dental, and vision coverage for you and your family/dependents. Employer-paid life insurance, accidental death and dismemberment (AD&D), and short-term and long-term disability coverage Retirement Generous 401(k) plan with a 4% company match Paid Time Off 2 weeks' vacation annually 7 company holidays 7 days of sick leave annually Extras that Make a Difference Up to $5,250 per year in tax-free educational assistance to assist with career development and growth Annual boot reimbursement If you can perform your duties with an unwavering commitment to safety while diligently adhering to all established HSSE policies and procedures to cultivate a workplace that prioritizes and ensures safety is the highest priority, apply today! TOTE Maritime