Technology Support Administrator II

Job Description At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD

Shift: M-F 8am-5pm

Job Schedule: Full-Time

Company: PREMIER Bankcard

About the Role

Responsible for managing and supporting enterprise endpoint platforms and core IT systems. This role includes system configuration, software deployment, and collaboration with IT teams to ensure secure and efficient operations. Supports ITSM processes through Freshservice, including change management and asset lifecycle tracking. Ensure consistent service delivery and alignment with organizational goals.

Job Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Assist in delegating tasks and managing team workload to ensure timely and effective support.
• Support the Unit Manager in scheduling, resource planning, and project coordination.
• Lead or co-lead IT initiatives include system upgrades, deployments, and relocations.
• Support virtualization platforms (e.g., VMware, Hyper-V, Citrix).
• Mentor junior administrators and technicians.
• Monitor team performance and contribute to process improvement efforts.
• Collaborate with internal stakeholders to align support activities with business needs.

• Maintain documentation for systems, procedures, and training materials.
• Assist in managing enterprise patch management and vulnerability mitigation processes, including assessment, deployment, validation, and reporting.

Skills and Qualifications

• Demonstrate exceptional verbal and written communication skills in English, ensuring clarity and professionalism in all interactions.
• Maintain concentration and work independently with minimal supervision, managing tasks efficiently and reliably.
• Apply analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions.
• Quickly learns new systems and processes, adapts to change, and becomes proficient in evolving environments.

• Handle stress with composure
• Assist in managing enterprise patch management and vulnerability mitigation processes, including assessment, deployment, validation, and reporting.
• Bachelor's degree (B.S.) or equivalent from a four-year college or technical school and (3+) years' related experience and/or training; or equivalent combination of education and experience, required.
• Strong troubleshooting, documentation, and communication skills, required.
• Proficiency with Windows OS, Microsoft 365, and endpoint tools, preferred.
• Proficiency with Microsoft Endpoint Manager, Intune and Windows Server, preferred.
• Experience with PowerShell scripting and automation, preferred.
• Microsoft 365 Certified: Microsoft Certified: Endpoint Administrator Associate or Azure Administrator Associate, preferred
• ITIL Foundation certification or equivalent knowledge of ITSM frameworks, preferred

• Familiarity with ITIL practices and service delivery metrics, preferred.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High-Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) - dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown throu