FHC Patient Access Call Center Specialist I

Salary: $17.89 Hourly
Location : 2215 Portland Ave., Louisville, KY 40212, KY
Job Type: Full_Time
Job Number: 12410 (2668)
Department: Family Health Center
Division: Medical Records & Reception
Opening Date: 12/07/2025


Description
CHARACTERISTICS OF THE WORK


Under close supervision, performs clerical and public contact work.


Responsible for admitting and registering patients over the phone for health care services at Family Health Centers (FHC).

Examples of Duties
EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.)


Manages appointments for multiple providers and services at multiple FHC locations.

Answers, screens, and processes medical service requests.

Responds to patient requests for an appointment via patient portal or the United Community platform.

Confers with on-site personnel to work same-day patients into today's schedule.

Collects minimal patient demographic information and enters into the Practice Management System (PMS).

Refers patients to the FHC nursing team for triage and medical services.

Responds to crisis/red flag calls and refers them to the appropriate personnel.

Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel.

Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services.


Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services.

Adheres to standard safety and infection control precautions.


Performs related work as required.

Minimum Requirements
MINIMUM REQUIREMENTS
High school graduation or its equivalent.

Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.


An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.

Lifts and carries materials weighing up to 15 lbs. with or without assistance.

Spends extended periods of time sitting and reaching.

Spends extended periods of time typing and reading computer screens.

Identifies medical record documentation, requests, and/or releases.
SPECIAL REQUIREMENTS
Must be available to work extended hours, both before and after the scheduled shift, as well as additional days as necessary.

Must provide own transportation to work at other FHC locations as needed.

Supplemental Information
An Equal Opportunity Employer

Test Weights

Training & Experience: 100%
CLINIC LOCATIONS AND HOURS:






FHC - Portland


2215 Portland Avenue


Louisville KY 40212


View phone number on click.appcast.io


Monday - Thursday: 8:00am - 9:00pm


Friday: 8:00am - 4:30pm


Saturday: 8:00am - noon


Sunday: Closed


FHC - East Broadway


834 East Broadway


Louisville KY 40204


Monday - Thursday: 8:00am - 9:00pm


Friday: 8:00am - 4:30pm


Saturday: 8:00 - 12:00pm


Sunday: Closed


FHC - Phoenix (Healthcare for the Homeless)


712 E Muhammad Ali Blvd


Louisville KY 40202


Monday - Friday: 7:30am - 4:00pm


Saturday - Sunday: Closed


FHC - Iroquois


4100 Taylor Blvd


Louisville KY 40215


Monday: 8:00am - 4:30pm


Tuesday: 8:00am - 8:30pm


Wednesday - Friday: 8:00am - 4:30pm


Saturday - Sunday: Closed


FHC - Fairdale


1000 Neighborhood Place


Fairdale KY 40118


Monday - Friday: 8:00am - 4:30pm


Thursdays: 8:00am - 8:30pm


Saturday - Sunday: Closed


FHC - Southwest


9702 Stonestreet Road, Suite 220


Louisville KY 40272


Monday - Wednesday: 8:00am - 4:30pm


Thursday: 8:00am - 8:00pm


Friday: 8:00am - 4:30pm


Saturday - Sunday: Closed


FHC - Americana


4805 Southside Drive


Louisville KY 40214


Monday - Friday: 8:00am - 4:30pm


Saturday - Sunday: Closed
Medical
Dental
Vision
Group Term Life
Supplemental Life
Accidental Death & Dismemberment
Sick Leave
Vacation
Holiday Pay
Bereavement Leave
Kentucky Retirement Systems
457 Deferred Comp
Tuition Assistance
01


This job MAY require you to work at more than one of FHC's clinics, including during the same day. There are clinics at Portland, East Broadway, Fairdale, Iroquois, Phoenix (E. Muhammad Ali Blvd), Southwest Medical Center and Americana (Southside Drive). Transportation is not provided by FHC. Are you willing and able to work at FHC's multiple clinics?

• Yes
• No

02


Are you willing to work extended hours, including before and after your scheduled shift, as well as additional days as necessary?

• Yes
• No

03


List any clinical/clerical experience you may have working at a federally qualified health center (FQHC) or health care setting. Include the position(s) in which you obtained your experience and the length of your experience.
04


List any degrees or certifications you have from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.
05


How did you hear about this position at Family Health Centers? If you heard about this position from an FHC employee, please list the name of the employee here.
Required Question