Front Desk Administrator

Job Description

Job Description

Front Desk Administrator

Since 1932, Terminix of the Triad has been a family-owned and operated leader in pest control, keeping homes and businesses safe, comfortable, and pest-free. Our team is proud to deliver dependable service and to treat every customer like family.

We’re looking for a friendly, reliable professional to be the welcoming face of our office. The Front Desk Administrator is the first point of contact for everyone who visits or calls Terminix. This role creates a welcoming, professional first impression while helping keep our office secure, organized, and running smoothly. If you enjoy helping people and want to be part of a trusted local team, we’d love to hear from you!

What You'll Do

• Greet customers, vendors, and visitors warmly and professionally as they arrive.
• Manage building access by verifying the identity and purpose of each visitor before admitting them, and by directing guests to the appropriate team member.
• Answer and transfer incoming calls and take and deliver accurate messages.
• Process cash and credit card payments from walk-in customers and apply payments to customer accounts.
• Maintain a clean, organized, professional lobby and reception area.
• Sort and distribute incoming mail and deliveries to the appropriate team members.
• Set up for meetings, training classes, and office events.
• Order and stock office and break room supplies.
• Conduct regular building walk-throughs to ensure common areas are clean, safe, and in good working order, and report maintenance needs.
• Support the office team with special projects and administrative tasks as assigned.
• Perform other duties as assigned.

Qualifications

• Prior receptionist or front desk experience preferred.
• Strong verbal communication skills, both in person and over the phone.
• A positive, welcoming attitude and a professional presence. You’re the first person customers and guests see, so you’ll set the tone for their experience with Terminix.
• Proficiency with the Microsoft Office suite.
• Ability to work independently and as a responsible member of a team.
• Comfortable processing payments accurately.
• Strong organizational skills and the ability to manage multiple tasks.

Physical Requirements

• Ability to lift and carry up to 20-25 lbs., such as boxes of supplies and deliveries. There are delivery carts available for use.
• Ability to set up tables, chairs, and equipment for meetings and events.
• Ability to sit, stand, and walk for extended periods throughout the workday.

Why You'll Love It Here

• Stability you can count on – we’ve been serving the Triad for 90+ years.
• Growth opportunities – we promote from within and reward performance.
• Family atmosphere – be more than just a number.
• Great perks & benefits – competitive pay, training, incentives, and more.

Terminix is committed to maintaining a work environment that is free of discrimination. In keeping with this commitment, we provide equal employment opportunities (EEO) to teammates and applicants for employment without regard to race; color; religion; sex (including sexual orientation and transgender status); pregnancy, childbirth, and related medical conditions; national origin; disability; age; medical condition; marital status; genetic information; citizenship status; military status; or any other class protected by federal, state, or local law. Discrimination based on any of these factors is unacceptable and will not be tolerated.