System Field Engineer

Essential Duties and Responsibilities

• Plan and execute system integration, verification, and performance testing for IWT products.
• Evaluate complete systems across RF, hardware, embedded software, application software, networking, and external interfaces.
• S system installation, configuration, commissioning, and validation at customer locations.
• Perform RF measurements and analyze system coverage, connectivity, reliability, and overall performance.
• Investigate complex field issues by gathering customer information, reproducing reported behavior, reviewing system data, and isolating root causes.
• Work directly with systems, software, hardware, and test engineers to develop solutions and verify corrective actions.
• Translate field observations and customer needs into clear technical findings, system requirements, and product-improvement recommendations.
• Develop test plans, test procedures, system configurations, field reports, and other technical documentation.
• Communicate technical findings and recommendations clearly to customers, engineering teams, and company leadership.
• Provide technical training and product briefings to customers and field personnel.
• Help develop representative system test environments and improve IWT's tools and methods for system-level testing.
• Build a strong understanding of underground mining operations and other customer environments in which IWT systems are deployed.
• Research, evaluate, and implement new engineering tools and technologies that improve system development, testing, troubleshooting, and field support.
• Identify repeatable engineering and testing activities that can be automated, and develop practical solutions to improve efficiency, consistency, and product quality.
• Use AI-assisted tools thoughtfully and responsibly to accelerate research, analysis, documentation, troubleshooting, and automation while protecting company and customer information and applying appropriate engineering review and judgment.

What You Bring

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Systems Engineering, or a related technical field.
• Five or more years of relevant engineering experience, or an equivalent combination of education and experience.
• Experience with RF communications, data communications, wireless systems, networking, or field telecommunications.
• Hands-on experience integrating and troubleshooting systems that include hardware and software components.
• Working knowledge of RF fundamentals, including propagation, antennas, link budgets, system configurations, and measurement techniques.
• Demonstrated ability to investigate complex technical problems, identify root causes, and drive issues through resolution.
• Ability to independently plan and complete technical work while collaborating effectively across engineering disciplines.
• Strong written and verbal communication skills and the ability to work directly with customers in technical situations.
• Willingness and ability to travel up to 30%, including work at underground mine sites and other industrial or operational locations.
• MUST BE a U.S. citizen with no dual citizenships, required due to our current clearance status.