DMV - Compliance and Support Ops Supervisor

Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Program Supervisor I (NS) Position Number 60030548 Grade NC14 About Us It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date. **The Position is located at the DMV Headquarters** The Compliance and Support Operations Supervisor provides strategic leadership, oversight, and coordination of modernization, compliance, technical support, and operational initiatives within Driver Services. This position ensures operational continuity and timely execution of agency priorities through disciplined project management, cross-functional collaboration, and resource alignment across seven primary functional domains: Systems Testing; Credential Issuance and Identity Vetting; CDL and Compliance Modernization; Field Operations and Training Integration; Process Development and Deployment Coordination; Driver License Help Desk Operations; and Facial Recognition Software (FRS) Operations and Administration. The incumbent leads a multidisciplinary team responsible for planning, testing, implementing, and supporting technical and procedural solutions that strengthen statewide DMV service delivery. Responsibilities include managing complex projects and operational initiatives, monitoring performance metrics and service levels, resolving interdepartmental issues, establishing operational priorities, and ensuring alignment with agency modernization objectives and federal regulatory requirements. This position provides direct oversight of the Driver License Help Desk and Facial Recognition Software (FRS) team, ensuring timely resolution of credentialing and system-related inquiries, effective utilization of identity verification technologies, and the implementation of process improvements that enhance customer service, operational efficiency, fraud prevention, and credential integrity. The incumbent establishes procedures and controls, monitors workloads and performance trends, and coordinates system enhancements and issue resolution activities. The Compliance and Support Operations Supervisor serves as the primary liaison between Driver Services, the Information Technology Department, System Application teams, and vendor partners on technology-related matters impacting supported functions. The position coordinates system testing and deployments, prioritizes system enhancements and defect resolutions, monitors application performance, and ensures corrective actions are implemented efficiently to maintain secure, reliable, and consistent service delivery across North Carolina's credentialing program. Knowledge Skills and Abilities/Management Preferences Salary Grade and Salary Range: NC17 $60,881-$106,544 Management prefers applicants with the following: Experience initiating and implementing administrative programs, procedures, and evaluating their effectiveness. Experience establishing, applying, and interpreting a wide range of policies, procedures and/or laws. Knowledge of NC DMV Laws (Chapter 20), rules, regulations, and statutes related to motor vehicles. Knowledge of management principles, techniques, practices, and consistent project management skills. Experience setting priorities, strategic planning and goal setting. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experience. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Karina J Plaisted Email: View email address on click.appcast.io North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. 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