Dealership Parts & Service Manager

Job Description

Job Description

Murray Motors Milton in Milton, Pa is looking to hire a Service/Parts manager.

The Service/Parts Manager is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. Making sure the customer knows what repairs are needed and what maintenance is recommended.

Responsibilities

• Have a positive attitude and be kind to customers
• Manage day-to-day operations of the service & parts departments.
• Greet every customer in a timely and friendly manner
• Verifies customer information, the reason for their visit and creates a Repair Order
• Performs a proper walk around each vehicle with a vehicle check list notating any existing damage to the vehicle.
• Reviews the customer’s service history using the necessary criteria to offer recommended services
• Obtains the multipoint inspection from the technician working on the customer's vehicle to cover areas of concern or to determine selling opportunities
• Updates customers on their vehicle status and reviews the multipoint inspection with them
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Process all phases of Service Contracts, Warranties from submission to payment collection
• Complete the check-out process-ensuring the proper form of payment is used
• Thank the customers for their business
• Must handle customer concerns/issues
• Must be a team player while working with co-workers
• Complies with and enforces all safety policies and procedures
• Performs other duties as assigned
• Forecasts goals and objectives for the department and strives to meet them
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
• Oversee the parts sales process from start to finish
• Make sure all internal requests for parts are billed on the service repair order
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock

Qualifications/Requirements:

• Minimum two years of experience in an auto repair/auto parts facility required
• Minimum two years of management experience preferred
• Previous industry knowledge of overall operations and management preferred
• Proven track record of exceeding customer expectations and financial projections
• Must have exceptional leadership, team building and communication skills
• Must be organized and have a strong work ethic
• Strong computer skills
• Must have knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction
• Must have the ability to establish productive, cooperative relationships with the public, vendors and all employees of the Company
• A professional appearance and manner consistent with the company’s culture must be maintained

Benefits : 

• 401(k)
• Employee Discounts
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Accident Insurance

Weekly Salary plus Monthly CommissionMonday Through Friday 8-5 position with weekends off.

Our current parts/service manager is retiring and will train the next candidate!
Murray Motors Milton5620 State Route 405Milton, Pa 17847