Manager, Quality Assurance

Requisition ID: 270409

Employee Referral Program - Potential Reward: $8,750.00


Salary Range: -


Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Global Banking and Markets


Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.
Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose

The Manager, Quality Assurance (QA), Global AML - US leads and contributes to the effectiveness of the Bank's Global AML Program by performing and overseeing independent quality assurance reviews across AML Alert, Case Investigations, Suspicious Activity Report (SAR) decisioning, Sanctions Reviews, and Enhanced Due Diligence (EDD) activities.

The role is responsible for assessing adherence to regulatory requirements, internal policies, procedures, and investigative standards while identifying quality deficiencies, control gaps, and opportunities for continuous improvement. The Manager, QA supports consistent, high-quality risk management practices through objective review, constructive challenge, detailed analysis of financial crime investigations and risk assessments, and oversight of quality assurance governance, reporting, and continuous improvement initiatives.

What You'll Do
• Perform independent QA reviews of AML alerts and cases, SAR recommendations, sanctions reviews, and EDD assessments.
• Assess the quality, completeness, accuracy, and consistency of investigations, risk assessments, supporting documentation, and disposition decisions.
• Verify conclusions are evidence-based and comply with AML, sanctions, financial crime, and regulatory requirements.
• Evaluate whether material financial crime risk indicators and customer risk factors have been appropriately identified, assessed, and escalated.
• Identify, document, and escalate quality deficiencies, documentation gaps, control weaknesses, emerging risks, and repeat findings.
• Prepare clear, concise, and auditable QA documentation, including findings, recommendations, review outcomes, and supporting rationale.
• Maintain records and support QA reporting, trend analysis, audits, independent testing, and regulatory examinations.
• Develop, produce, and present QA management reporting, metrics, trend analysis, KPIs, and KRIs to support senior management oversight, governance committees, audits, and regulatory examinations.
• Maintain and oversee the governance framework for FIU, U.S. Sanctions, and Enhanced Due Diligence (EDD), including policies, procedures, methodologies, and related documentation, ensuring alignment with regulatory requirements, enterprise standards, and evolving financial crime risks.
• Lead QA issue management and continuous improvement activities, including tracking findings, monitoring remediation efforts, analyzing recurring themes and root causes, communicating lessons learned through targeted training and awareness initiatives, and driving enhancements to investigative quality, controls, and program effectiveness.
• Provide feedback, track remediation activities, and identify opportunities to strengthen investigative quality, controls, and QA methodologies.
• Support regulatory reviews and maintain awareness of applicable AML/ATF, sanctions, and financial crime requirements and emerging risks.
• Collaborate with internal stakeholders, AML Operations, Sanctions, EDD, AML Advisory, and Business lines to promote consistent quality standards, effective challenge, and continuous improvement.
• Act in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles, ensuring adherence to operational, compliance, AML/ATF, sanctions, and conduct risk requirements.

What You'll Bring
• Undergraduate degree in Business, Finance, Law, or related discipline, or equivalent experience.
• Typically, 5+ years of experience in AML, sanctions, EDD, quality assurance, compliance testing, or financial crime risk management, including experience leading quality assurance programs, governance initiatives, reporting, and stakeholder engagement activities.
• Strong knowledge of AML/ATF, sanctions, and financial crime regulatory requirements, risk management principles, and quality assurance methodologies.
• Experience reviewing client information and identifying financial crime risk indicators preferred.
• Strong analytical and critical thinking skills.
• Strong written and verbal communication skills with the ability to communicate findings, trends, recommendations, and emerging risks to senior management and stakeholders.
• Attention to detail and ability to manage multiple priorities in a structured environment.
• Working knowledge of transaction monitoring systems, alert workflows, management reporting, and related financial crime technologies preferred.
• Familiarity with scenario tuning, threshold optimization, and data sourcing concepts preferred.
• Experience with Excel and data analysis or visualization tools (e.g., SQL, Power BI, Python) preferred.

Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.


What's in it for you?


Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.


#Dallas

Location(s): United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.