Front Desk Agent at the Marriott Cincinnati Northeast

Front Desk Agent

We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Cincinnati Marriott Northeast. This person will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times. The shift time varies between 7am-3pm and 3pm-11pm.

The primary responsibilities for the Front Desk Agent include but are not limited to:

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions.
• Be an expert of the property and of the local area.
• Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
• Promptly answer the telephone using positive and clear communication.
• Input messages into the computer and update Guest profiles.
• Retrieve messages and communicate the content to the guest.
• Retrieve mail, small packages and facsimiles for customers as requested.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
• Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Complete all other assignments, duties and tasks as assigned by the Front Desk Manager.

Requirements:

• Experts must possess our core values to assist with realizing our mission of Honored Hospitality.
• Positive.
• Genuine.
• Caring.
• Passionate.
• Open Minded.
• Experience in Hospitality preferred but we are willing to work with the right person.