Group Quality Supervisor

Job Description

Job Description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About th e Role

Clients at Charlie Health spend 90% of their treatment experience in our psycho-educational groups. These groups are facilitated by talented, dynamic group facilitators with various backgrounds and experiences. The Group Quality Supervisor oversees a team of ~60 dedicated, passionate Group Facilitators. They are responsible for the productivity and performance of their teams with the goal of ensuring all clients have a positive, meaningful, and healing experience in groups.

The Group Quality Supervisor has a master's degree in mental health and is an independently licensed mental health professional. They have previous people management experience, having managed teams >5 full-time equivalents previously.

The ideal Group Quality Supervisor candidate is someone who is highly accountable and organized. They are empowered to continuously improve their team's performance and use data to drive decision making. They are devoted to the Charlie Health mission and are flexible to meet the needs of their team and, most importantly, our clients. They are willing to go the extra mile to ensure each and every client has a positive group experience and strive to improve the quality of our program each and every day.

This W2 position requires full-time, flexible availability to meet the needs of our clients. The Group Supervisor is expected to be present during peak group hours to provide support to Group Facilitators. The general hours for the role will be 10:00 am MST - 7:00 pm MST Monday through Friday with flexibility based on current needs of the role (i.e., evening groups and occasional saturday groups).

We're a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply.

Responsibilities

• Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices.
• Manage team of ~150 Group Facilitators including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication
• Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care
• Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate
• Review groups data to inform strategic decision making about team performance and group dynamics.
• Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at Charlie Health
• Facilitate groups weekly and complete documentation within 24 hours
• Participate in routine leadership meetings and contribute to strategic decision making
• Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice
• Complete other duties as assigned by Clinical Leadership

Requirements

• Master's degree in mental health or related field required
• Experience managing Independent Contractors required
• Experience working with a wide range of ages, including children, teens, young adults, and adults clients
• Experience in conducting group treatment required
• Flexible schedule to prioritize the needs of our clients with standard hours being Monday - Friday from 10:00 am MST - 7:00 pm MST and occasional Saturday coverage required
• Reliable WIFI connection when meeting with clients required
• Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis required
• Licensed mental health professional required
• Experienced in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, CBT, TF-CBT, and MI) required
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.
• This position is not available for candidates with residency in CA, NY and CO at this time.
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

#LI - Remote

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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