Warehouse Shift Supervisor

The Warehouse Operations Manager will lead and manage all warehouse operations, including receiving, inventory movement, order fulfillment, picking, packing, shipping, and overall warehouse efficiency.

This is a hands-on leadership role requiring a strong player-coach mentality. The successful candidate will be comfortable leading from the warehouse floorsupervising, coaching, developing, and supporting employees while stepping in wherever necessary to ensure operational objectives are achieved.

A key component of this role is the ability to implement, launch, train employees on, and effectively utilize Warehouse Management Systems (WMS) and Transportation Management Systems (TMS) . The ideal candidate has successfully implemented or launched these systems in a previous organization and understands how to leverage technology to improve warehouse accuracy, productivity, inventory control, and transportation efficiency.

The Warehouse Operations Manager must also have prior experience opening, relocating, or launching a warehouse facility , including developing processes, coordinating resources, establishing workflows, training employees, and successfully transitioning operations with minimal disruption.

This position will support operations across multiple locations, including the companys West Coast warehouse . Travel will be required as needed, generally no more than quarterly.

Key Responsibilities

Warehouse Operations

• Lead all daily warehouse operations, including:
• Receiving
• Put-away and inventory movement
• Order picking and fulfillment
• Packing and shipping
• Loading and unloading
• Inventory control
• Warehouse organization and housekeeping
• Establish and maintain efficient warehouse processes and workflows.
• Ensure orders are processed accurately, efficiently, and on schedule.
• Monitor warehouse productivity, accuracy, service levels, and operating costs.
• Identify operational bottlenecks and implement corrective actions.
• Maintain a safe, organized, and productive work environment.
• Implement warehouse safety stations, programs, and procedures.
• Develop and enforce standard operating procedures (SOPs) and operational best practices.

WMS & TMS Leadership

• Serve as the subject matter expert for WMS and TMS platforms.
• Lead system selection, configuration, testing, implementation, launch, and ongoing utilization.
• Develop processes and workflows that maximize system capabilities.
• Train warehouse and operations employees on WMS and TMS processes.
• Ensure employees consistently and accurately use systems.
• Identify opportunities to improve warehouse and transportation performance through technology.
• Partner with internal and external technology resources to resolve system and process issues.
• Use system data and reporting to improve operational decision-making, productivity, and accuracy.

Team Leadership & Workforce Management

• Recruit, interview, hire, onboard, train, and develop warehouse employees.
• Establish an effective warehouse organizational structure, including shift-lead responsibilities.
• Build a high-performing warehouse team with clear expectations and accountability.
• Establish performance expectations and monitor individual and team performance.
• Coach employees and address performance issues promptly and professionally.
• Develop cross-training programs to create a flexible and capable workforce.
• Schedule labor appropriately based on workload and business requirements.
• Lead by example with a strong work ethic, positive attitude, sense of urgency, and commitment to execution.
• Maintain a visible presence on the warehouse floor and step into operational tasks when additional support is needed.

Warehouse Opening & Relocation

• Lead or support the opening of new warehouse facilities.
• Manage warehouse relocations and operational transitions.
• Develop facility layouts, workflows, processes, and operating procedures.
• Coordinate equipment, inventory, staffing, systems, transportation, and other resources required for successful launches.
• Source, establish, and implement appropriate WMS/TMS processes.
• Ensure employees are fully trained on systems and procedures prior to operational go-live.
• Minimize disruption to customers and business operations during facility transitions.
• Ensure new facilities reach expected productivity, accuracy, and service levels quickly.

Required Qualifications

• 5+ years of experience in warehouse or distribution center operations, including warehouse leadership experience.
• Demonstrated experience managing receiving, shipping, fulfillment, and inventory operations.
• Proven experience interviewing, hiring, training, coaching, and developing warehouse employees.
• Strong experience with both WMS and TMS systems , including:
• System implementation or launch
• Employee training
• Day-to-day system utilization
• Process development
• Troubleshooting and continuous improvement
• Demonstrated experience opening, relocating, or launching a warehouse facility .
• Strong understanding of warehouse processes, inventory control, transportation, and order fulfillment.
• Proven ability and willingness to lead from the warehouse floor.
• Strong problem-solving and decision-making skills.
• Excellent organizational and communication skills.
• Ability to work extended hours when business conditions require.
• Willingness and ability to travel as needed to support multiple warehouse locations, including the West Coast facility.
• Conversational Spanish required.

Leadership Profile

The ideal candidate is a roll-up-your-sleeves operations leader who is comfortable spending significant time on the warehouse floor rather than managing exclusively from a desk.

This individual will:

• Lead by example and demonstrate a strong sense of urgency.
• Be comfortable working hard and managing extended hours when necessary.
• Hold themselves and others accountable for results.
• Step into operational tasks when the team needs support.
• Build trust and credibility with warehouse employees.
• Balance strong people leadership with operational discipline.
• Thrive in a fast-paced, evolving environment.
• Take ownership and proactively solve problems rather than waiting for direction.
• Be equally comfortable developing strategy and executing the work.
• Foster a culture of teamwork, accountability, urgency, safety, and continuous improvement.

Key Performance Expectations

Success in this role will be measured by the Warehouse Operations Managers ability to:

• Maintain accurate and timely receiving and shipping operations.
• Improve warehouse productivity and operational efficiency.
• Maintain high levels of inventory accuracy.
• Improve order accuracy and on-time shipment performance.
• Successfully implement and utilize WMS and TMS technology.
• Build, train, develop, and retain a capable warehouse team.
• Successfully open or relocate warehouse facilities when required.
• Establish consistent processes across multiple warehouse locations.
• Maintain a safe, organized, and productive warehouse environment.
• Control warehouse operating costs while maintaining service levels.
• Provide strong operational leadership for the West Coast facility.
• Build a culture of accountability, teamwork, urgency, and continuous improvement.

Education & Experience

• Bachelors degree in Logistics, Supply Chain, Operations, Business, or a related field preferred.
• 5+ years of warehouse operations and leadership experience.
• Conversational Spanish required.