Service Manager

Lakeside Recruiting

Service Manager

The Service Manager will oversee all aspects of field service operations, including technician management, customer support, installation, maintenance, and troubleshooting of die casting machines.

Responsibilities

Manage daily service activities including installation, commissioning, maintenance, and emergency repairs.
Develop and optimize service processes to improve efficiency, response time, and customer satisfaction.
Ensure adherence to safety standards and regulatory requirements.

Work closely with engineering, technical support, and product teams at our parent company in Italy to resolve complex technical issues.

Lead, train, and develop a team of field service technicians and support staff.
Coordinate technician schedules, assignments, travel logistics, and on‑call rotations.
Ensure appropriate staffing and readiness for after‑hours, weekend, and emergency service coverage.
Conduct performance reviews, coaching, and skill development planning.

Serve as the primary escalation point for complex service issues.
Maintain strong relationships with customers and ensure timely issue resolution.
Ensure high‑quality support during both standard business hours and after‑hours service calls.
Support customers with technical guidance, preventive maintenance strategies, and upgrades.

Provide expertise in die casting equipment including hydraulic systems, PLC controls, robotics, and automation.
Assist with diagnostics and advanced troubleshooting when needed, including remote coordination with global engineering teams.

Manage service budgets, cost control, and revenue opportunities (spare parts, service contracts).
Prepare service reports, KPIs, and performance metrics.
Support sales team with service‑related proposals and aftermarket offerings.

Qualifications

Bachelor’s degree in mechanical engineering, Electrical Engineering, or related field (or at least 5 years equivalent experience).
5+ years of experience in industrial equipment service, preferably in die casting or metal forming.
2+ years in a supervisory or management role.
Strong familiarization of hydraulics, electrical systems, PLCs, and automation.
Experience working with global teams or international technical support.
Willingness to travel (20–40%) and be available for occasional after‑hours support as needed.

#J-18808-Ljbffr

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Service Manager in Kokomo, IN vacancy

Regional Collections Manager
$50k
...Job Description Job Description Regional Account Manager / Collections Leader Superior Auto, Inc. / SAC Finance | Multiple locations Superior Auto, Inc. / SAC Finance is looking for a hands-on Regional Collections Leader who can coach dealership teams, strengthen...
Suggested
Night shift
Superior Auto Inc
Kokomo, IN
7 days ago
Senior Account Manager-Business Sales
$8k
...doing \n \n With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement... ...program \n \n Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive...
Suggested
Temporary work
Part time
Work experience placement
Shift work
Verizon
Windfall, IN
27 days ago
Manager, Facility Services
$90k - $180k
...refrigeration plumbing electrical and critical power maintenance and service operations by evaluating current and future projects examining... ...regarding scope of work and providing technical training Manages complex projects by determining work assignment priority planning...
Suggested
Full time
Temporary work
Part time
For contractors
Local area
Walmart
Kokomo, IN
3 days ago
Restaurant Manager
$20 - $20.75 per hour
...Raise The Bar! Benefits offered for all Full-time Restaurant Managers: ~ Medical, Dental, Vision & Pharmacy Benefits ~ Dependent... ...Directs crewmembers during a shift Provides exemplary customer service Utilizes reward and recognition program for the crewmembers...
Suggested
Bi-weekly pay
Weekly pay
Full time
Casual work
Work at office
Flexible hours
Shift work
Afternoon shift
Raising Cane's
Kokomo, IN
12 days ago
Maintenance Supervisor
...deployment. Requirements High School Diploma or GED Minimum 2 years of industrial automation experience with project management experience. Ability to work any shift and overtime as required Excellent organization, written and oral communication skills...
Suggested
Hourly pay
Work at office
All shifts
Shift work
Prestige Engineering
Kokomo, IN
5 days ago
Kitchen Manager
Join our team as a Kitchen Manager at Texas Roadhouse, where you will oversee all Back of House operations, ensuring food quality and safety while managing a passionate team. If you have a love for made-from-scratch food and leadership skills, apply
Texas Roadhouse
Kokomo, IN
3 days ago
Licensed Funeral Director
$60k - $90k
...state funeral director license ~4+ years of experience as a funeral director ~ Experience with both front of house (arrangements, services, family care) and back of house (preparation, embalming, facility care) ~ A clean driving record What's Offered: ~...
gpac
Kokomo, IN
4 days ago
Maintenance Supervisor
...Engineering or equivalent experience preferred.Experience3-5 years of Maintenance or Manufacturing or equivalent experience. 2 years of management or supervisory experience (preferred).Areas Of KnowledgeSafety, Health & Environment, Labor Relations, Business Analysis,...
Full time
Haynes International
Kokomo, IN
3 days ago
SMB Senior Account Executive, Comcast Business
$55k
...to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our... ...both internally and externally to their customers. Effectively manage a territory with a high activity and comprehensive business...
Base plus commission
Work experience placement
Local area
Hackajob
Kokomo, IN
3 days ago
Business Banking Relationship Manager
$65k - $140k
...Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase... ...prospective customers and cross-sells additional products and services to meet their needs. Develops client rapport and instils...
Contract work
Part time
Local area
BMO Financial Group
Kokomo, IN
1 day ago
Maintenance Lead - 1st Shift
...currently looking for a Maintenance Lead to be based out of the Kokomo facility. Directly reporting to the Maintenance/Engineering Manager, this person will be responsible for driving equipment reliability, preventive maintenance execution, workforce development, and...
Temporary work
Local area
Worldwide
Shift work
Day shift
Allied Tube and Conduit Corporation
Kokomo, IN
5 days ago
Customer Accounts Manager
$14 - $14.75 per hour
...industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their... ...more than a job – it is a career with purpose. Customer Accounts Manager The salary range for this role is $14.00 to $14.75 per hour*....
Hourly pay
Full time
Part time
Flexible hours
Shift work
1 day per week
Aaron's
Kokomo, IN
4 days ago
B2B Account Manager - Outside Sales-Verizon
$8k
...doing \n \n With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement... ...program \n \n Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive...
Temporary work
Part time
Work experience placement
Shift work
Verizon
Russiaville, IN
22 days ago
Salon Manager
...Salon Manager If you're looking for an opportunity to unleash your potential as a leader and salon manager, you've come to the right... .... You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided...
Flexible hours
Night shift
Afternoon shift
Regis Corporation
Kokomo, IN
21 hours ago
B2B Account Manager - Verizon
$8k
...doing \n \n With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement... ...program \n \n Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive...
Temporary work
Part time
Work experience placement
Shift work
Verizon
Tipton, IN
22 days ago
Maintenance Director
...Environmental Services Manager The Environmental Services Manager is responsible for the Silver Birch community including maintenance, housekeeping, managing vendor relationships, and ensuring that the community is in overall exceptional condition. This is a unique...
Immediate start
Flexible hours
Silver Birch Living
Kokomo, IN
21 hours ago
Branch Manager
$50k - $60k
...Salary Range: $50,000.00 To $60,000.00 Annually Branch Manager Reports To : Regional Branch Manager Shift: Monday through Friday Status... ...Soup our mission is to provide individualized, evidence-based services to children with Autism Spectrum Disorder (ASD) and their families...
Work at office
Monday to Friday
Shift work
Applied Behavior Center for Autism
Kokomo, IN
1 day ago
Maintenance Supervisor
...activities in the departments assigned. Assist in the identification of contamination sources and establish countermeasures to eliminate. Manage machine classification based on cost deployment and breakdown maps. Lead OEE, MTBF, and MTTR analysis, driving proper measures to...
Hourly pay
Full time
Work experience placement
Work at office
Shift work
InDepth Engineering Solutions
Kokomo, IN
21 hours ago
Kitchen Leader
...members and customers effectively in order to ensure great customer service and throughput Ensuring the kitchen is properly cleaned and... ...compensation Opportunities for advancement (80% of managers started as Crew) WHO WE ARE Chipotle Mexican Grill, Inc. (...
Local area
Shift work
Chipotle Mexican Grill
Kokomo, IN
21 hours ago
Accenture Construct - Data Center QA/QC Manager, ANS
...Been Satisfied with "Good Enough." You didn't get into this to manage one piece of a project. You got into it to change how the world... ...committed to providing veteran employment opportunities to our service men and women. Accenture Construct offers a comprehensive...
Temporary work
For contractors
Work at office
Local area
Flexible hours
Accenture Construct
Kokomo, IN
22 days ago
Assistant Salon Manager
$27 per hour
...Assistant Salon Manager Got shears and a winning attitude? Have a yearning to earn and a desire to support other stylists? Then let's talk! Maybe you're a stylist who wants more responsibility, or you're looking for a new opportunity? If this sounds like you, then you...
Hourly pay
Immediate start
Flexible hours
Meijer #141
Kokomo, IN
2 days ago
Licensed Salon Manager
$30 - $44 per hour
$30-$44/hr base + monthly Manager Bonus + tips + quarterly Team Bonus. Full-time. Hiring now. Location: 2028 S Reed Road, Kokomo, IN 46902 | (***) ***-**** You've led a team before, or you've been the stylist everyone else looks to and you're ready to...
Hourly pay
Full time
Flexible hours
Shift work
Sportsclips
Kokomo, IN
1 day ago
Department Manager
$18 per hour
...retirement benefits. Let’s talk. Make your move. Requirements: Managers lead shifts every week, making sure customers get a fast,... ...results back to their team and other managers. The Guest Service Department Manager’s responsibilities may include making sure Crew...
Hourly pay
Local area
Flexible hours
Shift work
McDonald's
Kokomo, IN
4 days ago
Maintenance Planner
...intelligence tools to address aspects such as throughput, quality, downtime, and more. Additionally, as part of supporting the Maintenance Manager in the assigned manufacturing area within the Operations team, you will act as a backup Maintenance Supervisor. This collaborative...
Work at office
Weekend work
StarPlus Energy
Kokomo, IN
1 day ago
Sales Account Manager
...ProAmpac is growing our Flexible Packaging Sales Team! We’re looking for experienced Sales Account Managers to join our Dairy, Pet & Protein Division, with a focus on expanding our flexible packaging presence in the dairy market across the Midwest. We’re interested...
Work experience placement
Remote work
Flexible hours
ProAmpac
Kokomo, IN
21 hours ago
Direct Support Lead
...to staff in the residence and community while providing direct services to individuals we serve. Attend training for individuals... ...delivery of services such as skills training, job coaching, behavior management according to the Individual Plan (IP) and/or treatment team....
Full time
Part time
Shift work
Sevita
Kokomo, IN
2 days ago
Licensed Assistant Salon Manager
$26 - $35 per hour
...ready for more than a chair. At Sport Clips Kokomo, the Assistant Manager runs the floor alongside the Store Manager, coaches the team,... ...the one driving it Paid leadership training, no chemical services, no 12-hour days What you'll do Run the floor when the...
Hourly pay
Flexible hours
Shift work
Weekend work
Sportsclips
Kokomo, IN
1 day ago
Branch Manager - Waterworks (Kokomo, IN)
...Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/... ...you can believe in. Ferguson is currently seeking a Branch Manager to lead our Kokomo, IN. waterworks branch operations. This is...
Hourly pay
Full time
For contractors
Local area
Ferguson
Kokomo, IN
15 days ago
Restaurant General Manager
$55k - $60k
...Job Description Job Description Restaurant General Manager If you're a positive, burrito-loving, high performer and a born leader... ...has a proven track record and experience in guest / customer service, employee management, business and financial management, and people...
Qdoba
Kokomo, IN
3 days ago
Restaurant Assistant Manager
...restaurants and supports the goals, plans, and priorities of the General Manager. The Assistant Manager is accountable for the successful... ...Assistant Manager experience required. Fast casual/quick service experience preferred, but not required. Internal Candidates:...
Casual work
Shift work
Fazoli's
Kokomo, IN
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Manager. Be the first to apply!