Service Manager

Service Manager The Service Manager will oversee all aspects of field service operations, including technician management, customer support, installation, maintenance, and troubleshooting of die casting machines. Responsibilities Manage daily service activities including installation, commissioning, maintenance, and emergency repairs. Develop and optimize service processes to improve efficiency, response time, and customer satisfaction. Ensure adherence to safety standards and regulatory requirements. Work closely with engineering, technical support, and product teams at our parent company in Italy to resolve complex technical issues. Lead, train, and develop a team of field service technicians and support staff. Coordinate technician schedules, assignments, travel logistics, and on‑call rotations. Ensure appropriate staffing and readiness for after‑hours, weekend, and emergency service coverage. Conduct performance reviews, coaching, and skill development planning. Serve as the primary escalation point for complex service issues. Maintain strong relationships with customers and ensure timely issue resolution. Ensure high‑quality support during both standard business hours and after‑hours service calls. Support customers with technical guidance, preventive maintenance strategies, and upgrades. Provide expertise in die casting equipment including hydraulic systems, PLC controls, robotics, and automation. Assist with diagnostics and advanced troubleshooting when needed, including remote coordination with global engineering teams. Manage service budgets, cost control, and revenue opportunities (spare parts, service contracts). Prepare service reports, KPIs, and performance metrics. Support sales team with service‑related proposals and aftermarket offerings. Qualifications Bachelor’s degree in mechanical engineering, Electrical Engineering, or related field (or at least 5 years equivalent experience). 5+ years of experience in industrial equipment service, preferably in die casting or metal forming. 2+ years in a supervisory or management role. Strong familiarization of hydraulics, electrical systems, PLCs, and automation. Experience working with global teams or international technical support. Willingness to travel (20–40%) and be available for occasional after‑hours support as needed. #J-18808-Ljbffr