Account Support - Member Services Rep

Job Description

Job Description

If you're looking for a role that provides variety in your workdays and opportunities to make a positive difference, you've just found it! Unified Group Services in Anderson, IN is hiring a full-time Account Support - Member Services Rep to help provide amazing customer service by handling vital administrative and logistics needs. Keep reading to learn just a few of the reasons why you should join us!

WHAT WE DO:

At Unified Group Services, we take care of the customer, and then some! Established in 1996, we're a proud full-service third-party administrator (TPA) for self-funded group health insurance plans. Our mission is centered on you-whether you're a customer or a team member-because we believe that great service starts with a great culture. We empower our customers with innovative programs, cutting-edge technology, and trusted partnerships that help control healthcare costs while ensuring access to top-tier benefits. Every service we deliver is backed by a professional, experienced team that provides personal attention with speed and care. We don't just talk about our values-we live them, training every employee to uphold the principles that have guided us from the beginning. If you're looking to join a company where your work truly makes a difference, Unified Group Services is the place to be.

ACCOUNT SUPPORT - MEMBER SERVICES REP RESPONSIBILITIES:

You'll provide critical administrative support to our account executives and wellness team, collaborating with staff to enhance the member experience and provide seamless service. Depending on business needs, you could be drafting and proofreading correspondence, coordinating meetings and events logistics, or maintaining communication between customers and brokers. You'll oversee company communication (announcements, product rollouts, marketing materials, etc.) and ensure all activities are HIPAA-compliant. Prioritizing the member experience, you'll coordinate recognition activities like welcoming new customers and celebrating milestones. Supporting administrative projects as needed, you'll make a widely felt impact every day!

WHAT YOU'LL NEED:

• Ability to handle sensitive information and follow HIPAA regulations
• Ability to learn and master internal systems
• Ability to prioritize tasks and manage time efficiently
• Ability to work independently and collaborate with a team
• Proficiency in Microsoft Office applications like Outlook
• Written and verbal communication skills
• Organizational skills and attention to detail
• Professional attitude and reliable work ethic
• High school diploma or equivalent

The following are preferred but not required:

• Customer service, administrative support, or account coordination experience
• Experience in the healthcare, insurance, or employee benefits industries
• Some college coursework

COMPENSATION & PERKS:

Our Account Support - Member Services Rep earns a competitive wage based on experience and qualifications.

You'll typically work 8:00 am to 5:00 pm, Monday through Friday with overtime available.

As for benefits, we provide:

• Health, dental, and vision insurance
• 401(k) with company match
• Education assistance
• Employee assistance program
• PTO
• Growth opportunities
• HSA/FSA
• Life insurance
• Short- and long-term disability coverage
• Wellness programs
• Sponsored health clinic
• Company parties

If you're interested in becoming our Account Support - Member Services Rep, reach out today using our short initial application!

Must have the ability to pass a Background Check and Drug Screening.