Nutrition Service Worker-FT

NS Worker

Position Code: NSWorker-8230

Department: Nutrition Services Safety Sensitive: Yes

Reports to: NS Supervisor, Food Production Manager, Director Exempt Status: No

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Nutrition Services is a high volume, fast paced operation serving 90,000 meals per month.

Key Responsibilities:

Specific responsibilities vary per job assignment as described below.

General responsibilities include:

• Consistently strives for and achieves excellent patient and customer satisfaction and service.
• Food are covered, labeled, dated and rotated per policy and regulatory standards. Food temperatures meet regulatory and quality standards.
• Food safety and cleanliness standards are met at all times. Work area(s) are maintained according standards set by regulatory agencies and department expectations.
• Effectively and proactively communicates with coworkers and leadership to ensure department goals and expectations are met.
• Performs other duties as assigned.

NS Worker positions, specific descriptions and additional responsibilities:

Room Service Line:

• Accurately assembles patient food trays in an efficient manner according to patient order ticket.
• Stocks products for service and scans patient trays for tracking.
• Ensures patient trays meet quality and presentation expectations.

Caf (Cashier and/or Server):

• Works in Caf cashiering or serving food.
• Demonstrates excellent customer service. Ensures name badge is displayed at all times.
• Accurately charges customers for food purchases using computerized cash register.
• Ensures accurate portion control for all customers when serving food.
• Ensures all food served meets presentation, quality and regulatory standards at all times
• Notifies supervisor about customer, food quality, and/or food quantity concerns.

Coffee Kiosk:

• Works as a barista in our high volume, fast paced, Proudly Serving Starbuck's coffee kiosk.
• Demonstrates excellent customer service. Ensures name badge is displayed at all times.
• Ensures recipes are accurately followed and all products meet quality standards.
• Notifies supervisor about customer, food quality, and/or food quantity concerns.

Sandwich/Salad/Salad Bar/Fruit Prep:

• Prepares cold sandwiches, salads, and/or fruit for all service areas.
• Ensures proper labeling of all items served.
• Accurately follows recipes.
• Rotates products ensuring no expired or low quality items are served.
• Assists with developing new ideas and proactively communicates products that do not meet sales expectations.

Dish room:

• Operates industrial automatic dish machine ensuring temperatures meet regulatory standards and dish machine is functioning per expectations.
• Ensures all items are cleaned thoroughly prior to placing into service.
• Retrieves patient trays/tray carts from utility rooms and brings to dish room for washing.

Pots:

• Supports food production and service areas utilizing a 3-compartment sink to ensure pots and pans are clean and allowed to air-dry.
• Uses accurate chemical strengths that meet regulatory standards.

Stock:

• Responsible for stocking nourishment refrigerators throughout the hospital. Ensures food is rotated, dates are checked to ensure no expired items.
• Responsible for stocking deliveries of cases of food to walk-in refrigerators/freezers and storerooms. Pulls stock for department orders. Ensures food is rotated, dates are checked to ensure no expired items.

Qualifications:

• Proven excellent customer service interactions required.
• Effective listening skills and the ability to follow through with directions are essential.
• Requires the ability to read, write and communicate in English effectively and perform basic math.
• Must be able to accurately use measuring tools and follow recipes.
• Must be able to work under stress of deadlines, work independently, and work as part of a team.
• Schedule must permit early morning or evening shifts, as well as days, weekends and holiday shifts.

Certification: Employee must have one of the following:

• A current and original ANSI-accredited food handler certificate recognized by the EHD in accordance with Arizona State Ordinance requirement.
• For the purposes of the Arizona State Ordinance, other Arizona County food handler cards will be accepted and valid until the card expires.

Preferences:

• Education: High school diploma or equivalent.
• Experience: Previous foodservice experience.

Special Position Requirements:

• Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues.
• Work Requirements: Position requires completing manual tasks at a fairly rapid pace.
• Must be able to lift and carry up to 30 pounds, stand for long periods of time, stoop, bend, and reach.
• Work is performed in an open kitchen and requires going into refrigerators and freezers.
• Requires the use of a variety of chemicals specifically designed for required cleaning and sanitizing.

Date Staff Position Description Created / Revised: 02/22/2019; 05/17/2019

Job Identification 3431