Bilingual Assistant Manager - Metropolitan at Cityplace

Position: Assistant Community Manager

Category: Non-exempt - Hourly 21.00-22.00

Supervisor: Community Manager

Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).

Physical   Demands: Light (occasional up to 25 pounds) - Climb stairs, stoop, kneel, crouch, reach, handle, etc. 

Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens.

At New Earth Residential we believe in the power of community. 

Do you have a natural talent for making others feel welcome and valued? Do you thrive on attention to detail and the satisfaction of achieving great results each day? If so, you’ll love our Assistant Community Manager role! It’s the ideal mix of engaging with people and ensuring everything runs smoothly. No room for shyness here—if you’re outgoing, personable, and have the organizational skills to get things done, this is the perfect job for you!

Highlighted Employee Benefits:

• Offering mentor program for onsite assistance 
• Compensation package including monthly and quarterly bonuses
• Health, vision, dental and life insurance
• 401k benefits
• 30% rent discount
• Biannual team celebrations
• PTO accrual starting at 15 days a year
• Virtual and on-site trainings monthly

Knowledge / Skills / Ability:

• Bilingual Preferred
• Skilled in assessing and providing for community common areas and amenities; detail-oriented and committed to upholding community standards.
• Capable of independently prioritizing tasks and managing time efficiently to achieve set objectives and complete projects.
• Proactive problem solver and agile in adjusting to shifting priorities in a dynamic environment.
• Experienced user of Outlook, Excel, Word, and internet applications.
• Possesses excellent verbal and written communication abilities, strong organizational skills, and adeptness at collaborating with on-site staff, customers, supervisors, corporate associates, and vendors.
• Fluent in English with the ability to communicate, comprehend, read, and write effectively; bilingual candidates are strongly encouraged to apply.
• Competent in understanding legal documents, managing rent collections, and overseeing lease agreements.
• Intermediate math skills, including arithmetic operations, fractions, decimals, and percentages, essential for financial record-keeping, budgeting, and reporting
• In-depth understanding of property management with a focus on lease terms and contract compliance, including collections.

General Summary of Associate Responsibility:

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager
• The Assistant Manager supports the Community Manager and assists in supervising all community associates 

Encouraged Education and Experience:

• A minimum of one (1) years of experience as an on-site Leasing consultant or Assistant Manager in multi-family housing, hospitality, or similar industry
• A high school diploma or equivalent is required. 
• College education, CAM or ARM certification encouraged.

Responsibilities:

Residential Standards:

1. Manage bookkeeping, including entering all monetary transactions and handling electronic payments.
2. Input data for new move-ins, move-outs, renewals, and rentable items into Resman.
3. Handle delinquency by issuing notices, such as 3-day and small balance letters, and initiate eviction processes with the attorney’s office when necessary.
4. Support leasing and marketing efforts through phone outreach, greeting and guiding prospective residents, gathering prospect details, scheduling appointments, showcasing ready and model apartments, generating quotes, closing deals, securing deposits, and aiding with rental applications and credit verifications.
5. Assist in the preparation of paperwork for new and renewal lease agreements.
6. Suggest rental rate adjustments or concessions to the Community Manager to boost rental activity.
7. Prepare security deposit disposition reports and other reports as requested by the Community Manager.
8. Conduct accounting month-end reporting.
9. Review resident files and accounting records for unpaid or late fees, communicate with residents about outstanding balances, implement collection procedures, and enforce lease terms to maximize revenue.
10. Aid in organizing community events, preparing newsletters, and maintaining resident loyalty and retention programs.
11. Identify areas for improvement and propose suggestions to enhance community efficiency, productivity, and profitability.
12. Perform other duties as assigned by the Community Manager.
13. Community Inspections and Quality Assurance Review

• Prepares thoughtful move-in gifts and places them in ready-to-move apartments, completing final inspections to ensure all service requests are fulfilled by the scheduled move-in date.
• Conducts monthly competitive market research, shopping local listings to keep rental rates, concessions, and security deposits aligned with market trends.
• Performs daily inspections of the clubhouse, office, amenities, models, and other common areas, ensuring they consistently meet high standards of preparation.
• Contributes to maintaining community aesthetics by promptly picking up litter from community exteriors and common spaces.

1. Financial Performance

• Manages daily rent, security deposit, and other community income collection, posting, and deposits to ensure timely processing.
• Assists the Community Manager in achieving targeted occupancy rates, efficient collections, and budgeted expense goals.