Guest Service Agent

Rittenhouse Hotel

Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Immediately greet guests and offer to assist with their needs.

Establish methods of payment and verify credit.

Make and confirm reservations.

Compute bills, collect payments, and make change for guests.

Transmit and receive messages, using telephones or the PMS system.

Respond to guest requests in a timely manner.

Receive and resolve guest complaints, elevating to supervisor if necessary.

Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

Perform bookkeeping activities, such as balancing accounts and conducting audits.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

Ensure overall guest satisfaction.

Perform other duties as requested by management.

High School diploma or equivalent preferred.

Previous customer service experience or equivalent training required.

Knowledge of PMS systems preferred.

Competitive wages for full time and part time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

24/7 access to TELUS Health, a confidential work-life resource.

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Work schedule varies and may include working on holidays, weekends and alternate shifts.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Guest Service Agent in Arlington, VA vacancy

Guest Service Agent
...Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager...
Suggested
Daily paid
Full time
Part time
Immediate start
Shift work
Whiteface Lodge
Arlington, VA
2 days ago
Guest Services Agent
$790 per week
Already working and need a second income? This fits around the job you already have — evenings, weekends, whenever you have an hour. Focus Group Panel connects everyday people with paid market research: remote focus groups, product tests, and online surveys from brands...
Suggested
Full time
Remote work
Weekend work
Afternoon shift
Focus Group Panel
Arlington, VA
4 days ago
Guest Services Agent
...from Walter Reed Medical Center. Enjoy free made-to-order breakfast and complimentary Evening Receptions. Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay,...
Suggested
Hourly pay
Worldwide
Flexible hours
Shift work
Afternoon shift
The Brix Hotel
Washington DC
3 days ago
Guest Service Agent
...Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales...
Suggested
Daily paid
Full time
Part time
Immediate start
Shift work
Le Méridien Houston Downtown
Washington DC
1 day ago
Guest Service Agent
...Sonesta International Hotels is seeking a Guest Services Agent to deliver Sonesta Service at the front desk and support the Operations Manager. You will be the first point of contact for guests, handling check-ins, information requests, and inquiries with a friendly,...
Suggested
Hourly pay
Weekend work
Day shift
Afternoon shift
reitmr
Falls Church, VA
2 days ago
Guest Services Agent
...ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest...
Local area
Night shift
TradeJobsWorkforce
Arlington, VA
3 days ago
Guest Service Agent
$19 - $19.5 per hour
...growing fast). With a dynamic mix of full-service and focused hotels across major cities,... ...franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re... ...role is all about The Guest Services Agent (GSA) is responsible for consistently...
Temporary work
Seasonal work
Work at office
Local area
Shift work
Weekend work
Day shift
Afternoon shift
Sonesta International Hotels
Falls Church, VA
20 hours ago
Guest Service Agent
...memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Guest Service Agent will provide front office assistance and service to our guests. S/he will be integral in the delivery of service on a daily...
Local area
Flexible hours
Shift work
Night shift
Weekend work
Early shift
The Watergate Hotel
Washington DC
3 days ago
GUEST SERVICE AGENT
...Guest Service Agent The purpose of a Guest Service Agent is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. Essential Duties and Responsibilities: Operate the front...
Work at office
Shift work
Stonebridge Companies
Washington DC
2 days ago
Guest Service Agent
...here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's... ...Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations,...
Immediate start
Flexible hours
Shift work
Night shift
Weekend work
Afternoon shift
Kimpton
Washington DC
2 days ago
Guest Service Agent - Deliver Memorable Stays
AC Hotel Arlington National Landing is seeking a Guest Service Agent to greet, check in/out guests and provide courteous service in line with brand standards. You will register guests, handle payments, make reservations, and assist with luggage and breakfast areas as needed...
AC Hotel Arlington National Landing
Arlington, VA
1 day ago
Guest Service Agent
...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...
Daily paid
Full time
Part time
Immediate start
Shift work
HHM Hotels
Arlington, VA
16 days ago
Guest Services Agent
$16.5 - $18.5 per hour
...Guest Service Agent / Front Desk Agent- Full Time Hours Available! Springfield Residence Inn by Marriott Old Keene Mill Wage: $16.50 - $18.50/hr Based on Experience Be the Friendly Face Our Guests Remember! Do you have a genuine warmth and helpful nature? Do...
Daily paid
Full time
Local area
Flexible hours
Afternoon shift
Tharaldson Hospitality Management
Springfield, VA
1 day ago
Guest Service Representative
$23.4 - $31.2 per hour
...POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...
Hourly pay
Full time
Local area
Shift work
Marriott International Inc
Washington DC
20 hours ago
Guest Service Agent
...We are seeking a Guest Service Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond...
SHIVKRUPA HOSPITALITY INCORPORATED
Oxon Hill, MD
4 days ago
Guest Services Agent
...VIP Guest Service Assistant Provide personalized and detailed guest service assistance to VIP guests throughout their stay offering smooth registration and departure procedures. Review and log guest preferences/traces in computer systems. Respond to requests for visitor...
Work experience placement
Shift work
Marriott International Inc
Oxon Hill, MD
2 days ago
Guest Service Representative
$17.13 - $18.13 per hour
...Description My Place Hotel – Vancouver, WA Currently Hiring for Multiple Shifts My Place Hotel in Vancouver, WA is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role...
Hourly pay
Currently hiring
Local area
Flexible hours
Shift work
Night shift
My Place Hotels
Washington DC
5 days ago
Guest Service Rep
...Front Desk Host Looking to grow your hospitality career in a guest focused environment Join Legacy Hospitality as a Front Desk Host... ...respectful and team oriented Preferred Previous hotel or guest service experience Familiarity with hotel systems or reservation...
Full time
Part time
Work at office
Flexible hours
Shift work
Day shift
Afternoon shift
Courtyard by Marriott Seattle Northgate
Washington DC
5 days ago
Guest Services Representative
...Job Description Job Description Operations Specialist 6 (Guest Service Representative) Job Purpose The Guest Service Representative (Operations Specialist 6) is a cross-functional team member responsible for supporting and executing a broad range of hotel...
Flexible hours
Night shift
Tru by Hilton Spokane Valley
Washington DC
3 days ago
Guest Experience Concierge
...Hilton Washington DC National Mall The Wharf is seeking a Guest Service Agent to deliver outstanding front desk service from check-in through departure. The role involves responding to guest needs, handling inquiries, and promoting hotel amenities and seasonal promotions...
Seasonal work
Hilton Washington DC National Mall The Wharf
Washington DC
1 day ago
Guest Services Agent - WorldMark Deer Harbor
$19 per hour
...new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How You’ll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable...
Hourly pay
Full time
Temporary work
Seasonal work
Work at office
Worldwide
Flexible hours
Wyndham Destinations
Washington DC
11 days ago
Guest Service Agent-Hilton Garden Inn, Mount Laurel, NJ
...Guest Service Agent Location: Hilton Garden Inn Mount Laurel, New Jersey Position Summary The Guest Service Agent is the first point of contact for hotel guests and plays a key role in creating a positive guest experience. This position is responsible for welcoming guests...
Work at office
Local area
Flexible hours
Shift work
Night shift
Afternoon shift
Blue Sky Hospitality Solutions
Laurel, MD
4 days ago
Hotel Host (Guest Service Agent)
$16 per hour
Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience...
Hourly pay
Hyatt
Fairfax, VA
20 hours ago
Guest Services Rep Part
...POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...
Weekly pay
Minimum wage
Local area
All shifts
Extended Stay America
Alexandria, VA
1 day ago
Guest Services Rep Part
Extended Stay - - Responsibilities: Assist guests and answer phones; Check guests in and out; Process reservations and payments; Maintain front desk and lobby areas; Assist with breakfast setup and housekeeping cross-training
Extended Stay
Fairfax, VA
4 days ago
Future Opening: Guest Service Representative
$13 - $16 per hour
...Benefits: Employee discounts, flexible schedule, free uniforms, training & development At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event...
Hourly pay
Casual work
Flexible hours
Afternoon shift
Nothing Bundt Cakes
Vienna, VA
2 days ago
Guest Services Rep Part
...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...
Weekly pay
Local area
All shifts
Extended Stay America
Fairfax, VA
2 days ago
Guest Service Representative
$20 - $21 per hour
...You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading...
Hourly pay
Local area
Flexible hours
Hampton Inn & Suites Alexandria Old Town Area South
Alexandria, VA
3 days ago
Guest Service Representative
$13 - $16 per hour
...discounts Flexible schedule Free uniforms Training & development At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an...
Hourly pay
Casual work
Local area
Flexible hours
Afternoon shift
Nothing Bundt Cakes
Vienna, VA
20 hours ago
Guest Service Representative
$14 - $16 per hour
...Benefits: Employee discounts Flexible schedule Free uniforms At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an...
Hourly pay
Casual work
Local area
Flexible hours
Afternoon shift
Nothing Bundt Cakes
Fairfax, VA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!