Dispatcher

Dispatcher

U.S. AutoForce, a division of U.S. Venture, Inc., brings together more than 100 years of experience as an industry leader in the distribution of tires, undercar parts, and lubricants to independent tire retailers, auto repair shops, and automotive dealerships. As the Dispatcher you will support the Dispatch Supervisor in achieving all fleet and dispatch office needs. Responsible for sure creating and managing routes, ensuring Drivers complete necessary paperwork, and promote safe driving habits. In this position you will represent U.S. AutoForce when interacting with customers and other internal teams. Schedule will be Monday - Friday from 5:30am - 2:30pm and rotating Saturdays. Overtime as needed.

Job Responsibilities

• Ensure drivers complete all required daily paperwork: Driver logs, pre and post-trip inspections, and fuel receipts.
• Ensure drivers are completing customer returns within 3 days of creation
• Assist with will-call customers
• Assist with reviewing Samsara driving alerts
• Track drivers on Elite and close out all routes and open orders daily
• Train drivers on PIV, tablet, and safety expectations (may be involved in road tests)
• Complete all routing requests before scheduled cut-off times
• Backup for Dispatch Supervisor and EComm
• Assign lines to be pulled by material handlers for will-call and metro routes
• Answering phone calls in a professional and timely manner
• Communicates effectively with call center, sales, customers, drivers and other locations
• Spot check trucks for cleanliness and compliance, assist drivers when a breakdown occurs
• Backup driver, order pulling, operate power equipment as needed
• Promote and maintain a safe working environment for all team members
• The duties listed in this job description are not exhaustive. Team members may be asked to perform other job-related tasks and follow any job-related instructions given by their supervisor, subject to reasonable accommodations

Qualifications

• Must be 21 years or older (mandatory company policy)
• Must possess a valid driver's license and good driving record in compliance with our driver policy
• 1 year of professional driving experience (cube van, box truck or semi), and satisfactory completion of company road test by qualified assessor
• 1 year experience in transportation industry
• Knowledge of DOT regulations and legal requirements for drivers
• Excellent communication, customer service, and organization skills
• Ability to be trained and safely use powered industrial trucks (forklifts) and high reach lifts. Pass a forklift certification test
• Ability to safely lift 50 pounds consistently and occasionally lift up to 80 pounds
• Ability to exert a pushing force of up to 40 pounds - working with barrels and industrial/agricultural tires
• Ability to follow instructions and safe operating procedures
• Demonstrated ability to provide quality customer service
• Ability to work overtime as needed
• Successfully pass a pre-employment drug test (do not test for THC / marijuana)
• Valid DOT Medical Card or the ability to obtain DOT Medical Card per DOT/FMCSA guidelines and requirements during the hiring process. (Please visit the DOT/FMCSA website for a complete list of requirements)