Senior Loan Operations Specialist

Senior Loan Operations Specialist

The Senior Loan Operations Specialist serves as a senior-level lending operations resource responsible for supporting commercial, consumer, agricultural, and residential lending activities. This position performs advanced loan processing, documentation preparation, collateral management, quality control, and regulatory compliance activities.

The Senior Loan Operations Specialist serves as a subject matter expert within the lending operations space and works closely with Loan Officers, Credit Administration, Loan Operations, Compliance, and Senior Management to ensure lending transactions are processed accurately, timely, and in accordance with bank policy and regulatory requirements.

In addition to performing complex loan documentation and processing functions, this position assists the Loan Operations Officer with workflow coordination, employee training, process improvement initiatives, procedure development, system implementations, audit preparation, and special projects. The individual is expected to provide leadership and operational support across the loan operations department and serve as a backup resource for critical loan operations functions.

Duties and responsibilities include:

• Advanced loan documentation and processing
• Loan operations support
• Regulatory compliance and quality control
• Entity and collateral expertise
• Leadership and department support
• Project and strategic support
• Customer and internal service
• Other duties

Qualifications:

To perform this job successfully, an individual must possess advanced knowledge of lending operations, loan documentation, collateral perfection, and regulatory compliance requirements. The individual must demonstrate strong analytical skills, independent judgment, leadership capabilities, and a commitment to operational excellence. The successful candidate must be capable of managing multiple priorities while maintaining exceptional accuracy and service levels. The individual must also be consistent and detailed in all quality control functions in order to ensure internal adherence to TrustBank policies, as well as compliance with applicable State and Federal laws and regulations.

Technical skills:

Proficiency in Microsoft 365 applications including Outlook, Word, Excel, Teams, PowerPoint, and other business productivity tools. Ability to utilize loan origination, imaging, document preparation, workflow management, and core processing systems. Experience with reporting tools, document management systems, and electronic loan file systems is preferred. Strong understanding of electronic records management, digital collaboration platforms, and technology-enabled workflow processes. Ability to effectively utilize artificial intelligence and automation tools approved by the Bank to improve efficiency, enhance accuracy, support research, assist with document review, and streamline administrative tasks while maintaining appropriate confidentiality, security, and legal & regulatory compliance standards, including Microsoft CoPilot and any other emerging tools. Ability to evaluate information generated by AI tools using professional judgment and appropriate verification procedures to ensure accuracy, compliance, and adherence to Bank policies & laws.

Working conditions:

The position is typically scheduled Monday through Friday and is expected to work forty hours per week. Schedule may vary depending on assigned location. Additional hours may occasionally be required based on workload demands, system conversions, audits, examinations, or special projects. This position may be based at a TrustBank office location and may be eligible for hybrid or remote work arrangements subject to business needs and management approval. Periodic travel may be required for meetings, training, or operational support activities.

TrustBank core values:

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties.

Compensation and benefits:

The estimated annual salary for this position is $58,000 - $80,000. The position is also eligible for an annual discretionary bonus. The salary range reflects potential hiring markets for this position across multiple geographic locations. Individual compensation offers are based on factors such as experience, qualifications, demonstrated skills, internal equity, and the competitive labor market for the candidate's work location. Not all candidates will qualify for compensation at or near the top of the range. Typically, offers are expected to fall within the portion of the range that aligns with the candidate's market, experience, and overall qualifications. In addition to base compensation, the Bank offers a competitive benefits package.

Disclosures:

Trust Bank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated July 22, 2026

Requirements:

Bachelor's degree in business, Finance, Accounting, Economics, or a related field is preferred. A minimum of five (5) years of progressively responsible experience in lending operations, loan processing, loan documentation preparation, loan servicing, credit administration, compliance, or a related banking function is required. Equivalent combinations of education, training, and experience may be considered.

Required skills and abilities:

Advanced understanding of commercial, agricultural, real estate, and consumer lending. Strong understanding of loan documentation and collateral requirements. Superior ability to interpret legal documents, contracts, regulations, and policies. Strong analytical, problem-solving, and critical-thinking skills. Excellent organizational and time-management abilities. Ability to work independently with minimal supervision. Ability to identify process improvements and operational efficiencies. Strong written and verbal communication skills. Ability to train, mentor, and support team members. High attention to detail and accuracy. Strong customer service orientation.