Fixed Ops Service Manager

Service Manager And LeaderRoss Downing Chrysler Dodge Jeep Ram of Mobile is seeking a proven Service Manager and leader to oversee and grow a high-performing service department. This role is responsible for driving profitability, operational efficiency, and customer retention through strong leadership, process execution, and team development.If you thrive in leading people, setting clear goals, and running a structured, results-driven department within a growing automotive group, we want to talk to you.Essential Duties & ResponsibilitiesSet, forecast, and achieve departmental goals and objectivesRecruit, train, motivate, coach, and evaluate all service department staffPrepare and manage monthly and annual operating budgetsMonitor department performance using reports, KPIs, tracking systems, and customer surveysEnsure compliance with manufacturer warranty and policy proceduresLead weekly service department meetingsMonitor technician productivity and payroll reportingMaintain high-quality repairs while minimizing comebacks through quality control checksStay current on new equipment and tools and recommend purchases as neededServe as the primary liaison between the dealership and factory representativesManage labor pricing guides and maintenance menusAddress customer concerns promptly and professionally in alignment with dealership guidelinesMaintain a safe, organized, and professional work environmentStay current with technology and software required for modern dealership operationsSystems & Tools ExperienceMicrosoft Office (Teams, Outlook, Excel)X-Time / Dealer FXDealertrackQualificationsProven track record of success in an automotive service leadership roleStrong leadership and team development skillsExcellent customer service and CSI performanceOutstanding verbal and written communication skillsAbility to perform in a structured, process-driven environmentStrong organizational and problem-solving abilitiesValid driver’s license requiredBenefitsHealth, Dental, and Vision InsuranceLife InsurancePaid Time OffEmployee discountsProfessional development and training opportunitiesNote: Waiting periods may apply.Equal Opportunity EmployerRoss Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.