EFT Services Specialist I

Location:

324 N. 4th Street

Indiana, PA 15701

Hours:

Monday - Friday: 8:00AM-5:00PM

(Additional hours as necessary to meet the objectives of the department)

Function :

Performs various administrative and clerical duties in support of the bank's operations function, as well as various balancing duties with respect to systems and/or application reconciliation.

Duties and Responsibilities:

Directly responsible for performing all the following EFT

• Balances and processes transactions to the General Ledgers for Visa Clearing, Visa Suspense, ATM Pending, ATM Clearing, ATM Deposits, ATM Withdrawals, ATM Over and Short, and other associated general ledger accounts.

• Performs all necessary verification, maintenance, and settlement for cardbase accounts and properly records entries for retention. Prepares proper documentation per ATM requirements for corrections on foreign card accounts as well as making corrections on S&T accounts for internal card errors.

• Assists with reporting and monitoring of ATM terminal functionality and terminal settlement. Collects ATM Balance Worksheets received daily by email and ensures documentation is retained in the appropriate place for the required period of time.

• Monitors various FIS reports in relation to the high volumes of ATM and debit card disputes processed via FIS Full Service Disputes Center

• Review of various reports to monitor card activity for suspected fraudulent transactions, including daily emails from FIS's Fraud Alert Management team. Contacts customers via phone to review and verify suspected fraudulent transactions to minimize loss of funds to customers and the Bank.

• Process ATM, debit (consumer and business), and HELOC card applications received via the Service Request Manager (SRM) work queue. This includes customer and account verification using IBS Insight and data entry to CMSe.

• Process card maintenance requests via the SRM work queue. This includes customer and account verification using IBS Insight and data entry to CMSe.

• Provides recommendations and feedback to management regarding DO and SRM workflows and suggests update that can be made to improve overall efficiency.

• Assists in the next day review of the New Card Order Review Report to assure cards ordered across all platforms were done correctly and issued on the proper plastics.

• Review multiple daily/weekly reports and complete necessary card maintenance as a result. Reports include:
  
  • Deposit Account Club Maintenance Report. Used to determine which debit cards should be reissued on new card stock. Current card status and daily limits must be taken into consideration to determine the best solution to minimize cardholder impact.
  • Consumer Collections Report. Used to update statuses on card tied to accounts that are overdrawn.
  • Mailroom Returned Statement Report. Used to maintenances customer cards tied to accounts with returned statements.
  • Mailroom Returned Card Report. Used to maintenance and monitor cards returned to the Bank by the Postal Service due to bad address. Notify and assist branch employees in determining what appropriate action is needed before cards can be reopened and/or remailed to customers.
  • ATM Captured Card Logs. Received weekly from all branches that have an ATM, this report is used to make appropriate changes to cards that were captured in the ATMs and returned or destroyed.
  • Old/New List. Used to review cards recently issued and maintenance cards following card activation.
  • Mobile Wallet Report. Monitored to validate devices used to tokenize the card account and mitigates fraud by ensuring the devices matches cardholder contact numbers.

• Record and process incoming Reg E disputes to ensure accurate and timely completion to meet required deadlines and retention expectations.

• Processes online dollar transactions to charge the new card fees to customer accounts when appropriate and to make all necessary adjustments for ATM errors and Visa/Regulation E disputes.

• Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.

• Provides telephone support in reference to:
  
  • ATM terminal functionality & settlement.
  • Cardbase inquiries about card status, transactions (approved and declined), travel notifications, daily limits, card procedures and policies, etc.
  • SRM cardbase workflow inquiries, including initialization of application, correcting rejected applications, status of applications, status of card production, etc.

• Performs additional duties as required.

Education:

Requires a high school diploma or equivalent basic academic education.

Experience:

Requires up to one-year general experience.

Physical Demands:

Operates a keypad device, operates electronic equipment and operates office equipment 90% of the day. Must be able to occasionally lift and/or move up to 30 lbs. Use of manual dexterity skills for typing, and data entry up to 75% of the business day. Specific vision requirements include close vision of 18"-20" and depth perception for computer work. Frequent use of extremities to stand, reach, kneel, or bend throughout an eight-hour shift. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$15.00 - $27.76