Information Systems and Network Administrator

Job Description

Job Description

Job Summary :

Implement, upgrade, and audit networking and information systems. Manage employee access to systems including badge access, phone system, network resources and software solutions. Audit systems and the network for compliance and security efforts. Provide excellent internal customer service while resolving issues so employees can perform their duties.

 

Major Responsibilities :

• Provides assistance and consultation to staff in-person, by phone, and by email.
• Creates user accounts and sets permissions for network and systems access including departmental software solutions.
• Maintains and monitors health and security of server environment including patching, upgrading, data replication, backup, testing, and auditing of systems.
• Maintains applicable regulatory compliance and security needs of the network and information systems.
• Maintains quarterly audits of network and departmental software-solution user accounts, permissions, and licensing needs.
• Maintains current inventory of all PC and peripheral asset assignments.
• Creates and maintains network documentation through service tickets, knowledge base articles, and how-to training guides.
• Coordinates PC and peripheral repairs under vendor support or perform repairs for equipment not under maintenance agreements.
• Manages patches and updates for software platforms, PC’s, and handheld devices.
• Coordinates support services for Administration, including setting up and providing technology needs for meetings and presentations both on and off site.
• Acts as a point of contact and communicates with employee to provide assistance and consultation.
• Administers the employee badge access system including quarterly audits for accuracy.
• Performs moves/adds/changes for telephone and voicemail system including user accounts, call routing, and call menu creation.
• Implements projects related to software deployment, licensing, upgrades and access as required.
• Coordinates projects as assigned by the Manager while routinely reporting status.
• Performs minor website updates as needed.
• Provides after-hours support as needed and per request of the Manager.
• Performs other duties as assigned, including assisting other departments as required.

 

Minimum Qualifications & Required Knowledge :

• High school graduate or GED.
• Technical certification or vocational training in PC installation and maintenance preferred, but not required.
• Valid Oklahoma Driver License.
• Knowledge of Microsoft Office and other related software.
• Knowledge of computer operating systems and programs.
• Ability to learn and troubleshoot specialized software.
• Skills in computer networking, Active Directory and Exchange mail server.
• Skills in oral and written communication.
• Skills in managing multiple projects and assignments simultaneously.
• Ability to provide excellent customer service.
• Ability to troubleshoot and repair all types of hardware and software.
• Ability to maintain confidentiality
  
  

Competitive Benefits Package

• 11 paid holidays per year
• 10 paid sick leave days per year
• 10 paid vacation leave days per year (increases with years of service – up to 20 days)
• 2 fitness facilities for employees
• Pension plan
• Longevity Pay
• Employee Assistance Program
• Short/Long Term Disability
• Basic Life & AD&D
• Employee-Only Base Dental (Employer pays a portion of Dental Family)
• 3 Healthcare Plans - Employer pays 75% of the base plan premium or the base plan equivalent for the other tiers
• Case Community Center membership
• Discounted fishing pass at Shell Lake
• Discounted golf at Canyons at Blackjack Ridge
• Utility discount for employees who live within the Sand Springs water district.
• Additional voluntary insurance options available; see our benefits page -Resources-Employment

The City of Sand Springs is and EEOE/Drugfree Workplace

We participate in e-verify