Customer Experience Tech Support Representative

Customer Experience Tech Support Representative Job Details Pay Range: $25.00 - $27.00 per hour Shift: 1st Shift Schedule: Full‑time, Monday‑Friday 9:30 am–6:00 pm (Onsite) Location: Lebanon Responsibilities Diagnose and resolve issues with power wheelchairs, including electronics, motors, joysticks, batteries, and control systems. Assist with programming and setup of specialty controls and electronic accessories. Provide expert guidance on spare parts and accessories to ensure customer satisfaction. Act as the primary customer contact and establish trusted relationships with the provider network, end‑users, and co‑workers. Record customer contact details and related data in the management information system. Takes and processes phone, fax, and email orders, and handles price quote requests for parts; processes return shipments. Identify and resolve potential ordering problems, following up to ensure timely and accurate delivery and repair. Help process orders that require special handling or assembly, inspect product for damage or defects, record discrepancies, and notify management. Ensure proper care of equipment and supplies, promote continuous improvement and safety. Occasionally provide departmental assistance in identifying, ordering, and repairing products as needed. Perform other miscellaneous job‑related duties as assigned. What You'll Bring High school diploma or GED. Strong understanding of electro‑mechanical devices and technical support practices; basic computer skills. Effective communication skills; fluency in English required, bilingual skills a plus. At least six months of relevant industry experience (or at least six months within Permobil). Knowledge of Permobil products/services and ability to resolve customer complaints and concerns. One to three years of experience directly related to the duties and responsibilities specified. Prior experience in mobility equipment repair or technical support preferred. Strong problem‑solving mindset and ability to thrive in a fast‑paced, evolving environment. Benefits and Pay Transparency Medical, Dental, and Vision benefits starting on the first day. HSA contribution matching up to $1,600 per year. 401(k) – 100% employer match on the first 3%, 50% match on the next 2% with immediate vesting; Traditional and Roth options. Generous PTO. 100% employer‑paid LTD, STD, and Life Insurance. Permobil is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Permobil, Inc.