Air Import Coordinator - International Freight Forwarding (Raleigh-Durham-Chapel Hill Area)

Air Import Coordinator – International Freight Forwarding

Location: Morrisville, NC (RDU Area)

Pay: $20.00–$25.00 per hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Work Arrangement: 100% Onsite

Employment Type: Temp-to-Hire

About the Opportunity

Focus People is partnering with an established international freight-forwarding organization in the Morrisville/RDU area to identify an experienced, detail-oriented Air Import Coordinator .

This is an excellent opportunity for someone with a background in international freight forwarding, air import operations, or international air cargo logistics who enjoys managing shipments, solving problems, communicating with customers, and working collaboratively with a team.

We're looking for someone who understands the urgency of international transportation, takes ownership of their responsibilities, and enjoys keeping freight moving efficiently from origin through final delivery.

What You'll Be Doing

• Coordinate international air import shipments from pre-alert and file setup through customs clearance and final delivery.
• Communicate with overseas agents, U.S. partners, airlines, carriers, customs brokers, trucking providers, and customers.
• Review and process air import documentation, including Master and House Air Waybills (MAWB/HAWB), commercial invoices, packing lists, and customs-related paperwork.
• Monitor shipment status, arrival notices, estimated arrival times, cargo availability, and delivery arrangements.
• Provide proactive shipment updates and respond to customer inquiries.
• Coordinate customs clearance documentation and follow up on shipment releases.
• Arrange trucking and final delivery while monitoring delivery confirmations and PODs.
• Prepare shipment quotations, coordinate carrier rates, and support freight billing and payables.
• Troubleshoot shipment delays, missing documentation, customs issues, and transportation exceptions.
• Maintain accurate shipment records and support internal quality and compliance procedures.
• Work closely with colleagues to prioritize shipments and maintain excellent customer service.

What We're Looking For

Required Qualifications

• 1–3 years of experience in international freight forwarding, international logistics operations, or closely related air cargo operations.
• Experience coordinating shipments and maintaining accurate transportation documentation.
• Understanding of international shipping procedures and import-related documentation.
• Strong customer service and professional communication skills.
• Ability to manage multiple shipments, competing priorities, and time-sensitive deadlines.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong attention to detail, follow-through, and problem-solving abilities.
• High school diploma or GED.
• Ability to work onsite in Morrisville, NC, Monday–Friday, 8:00 AM–5:00 PM.

Highly Preferred Experience

• Direct experience coordinating international air imports within a freight-forwarding environment.
• Experience with pre-alerts, MAWB/HAWB, customs clearance, arrival notices, and final delivery.
• Familiarity with freight-forwarding software such as CargoWise or comparable transportation management systems.
• Experience communicating with overseas agents, customs brokers, airlines, and trucking providers.
• Experience with freight quotations, carrier rates, billing, and payables.

What Will Help You Succeed

We're especially interested in professionals who are:

• Approachable, collaborative, and comfortable communicating with customers and teammates.
• Organized and proactive when managing multiple shipments.
• Dependable, responsive, and committed to following through.
• Comfortable working independently while contributing to a team.
• Calm and solutions-focused when shipment issues or unexpected delays arise.
• Interested in building a long-term career in international freight forwarding.

Why Consider This Opportunity?

• Work directly in the international air freight industry.
• Join an established freight-forwarding operation in the RDU area.
• Gain exposure to international transportation, customs coordination, and end-to-end import operations.
• Monday–Friday daytime schedule.
• Opportunity for permanent employment through a temp-to-hire arrangement.

Interested?

If you have experience in international freight forwarding or air import operations and are looking for an opportunity to grow your career, we'd love to connect.

Apply today to learn more about this opportunity with Focus People.