Bilingual Patient Support Specialist - Hybrid

Description You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels. This is a hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week. In this exciting role you will... Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution‑oriented communication Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary Accurately document patient interactions and maintain detailed records within the contact center system Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations You are a great fit if you have... High school diploma or equivalent required 1-3 years of experience in customer service, call center operations, or a related field Bilingual in Spanish and English (written and verbal) Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences Flexibility to work adjusted schedules or additional hours, as needed We would love for you to have... Bachelor's degree Experience within the pharmaceutical, healthcare, or life sciences industry At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. The benefits for this position will include a competitive compensation package, health benefits to include medical, dental and vision, company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. #J-18808-Ljbffr