Senior Client Services Specialist

Job Description

Job Description

We are looking for a Senior Client Services Specialist to join our team in a Contract role. This 12-week opportunity is ideal for a client-focused specialist who can manage commercial portfolio support, strengthen exhibitor and stakeholder relationships, and help deliver high-quality event experiences. The position combines day-to-day service coordination with process improvement, cross-functional collaboration, and occasional travel to support on-site event operations.

Responsibilities:
• Act as the main point of contact for assigned commercial accounts, delivering responsive support and building strong client relationships throughout the event lifecycle.
• Create and carry out outreach efforts that keep clients informed, address questions early, and encourage greater participation and satisfaction.
• Gather input from exhibitors and internal partners, review service workflows, and recommend practical changes that improve the overall customer experience.
• Work closely with cross-functional teams to coordinate service delivery, resolve issues efficiently, and maintain smooth operational execution.
• Travel to event sites as needed to oversee service areas, support floor operations, and help ensure a well-organized experience for clients and attendees.
• Partner with contractors and external vendors to align service expectations, support event execution, and maintain productive working relationships.
• Contribute to the preparation and review of exhibitor service materials, ensuring information is clear, accurate, and aligned with event policies and safety requirements.
• Assist with financial and account-related activities such as billing coordination, reconciliations, and other support tied to client service operations when needed.• Associate degree or comparable relevant experience in client services, events, account support, or a related field.
• At least 3 years of experience in customer service, event coordination, exhibitor support, or a similar fast-paced environment.
• Demonstrated ability to manage multiple priorities, solve problems quickly, and remain effective under changing conditions.
• Comfort using business systems and digital tools; experience with event management or exhibitor platforms is a plus.
• Working knowledge of floor plans, booth logistics, service manuals, and event-related operational processes.
• Strong communication and interpersonal skills with the ability to work effectively across teams and with external partners.
• Experience supporting billing, accounts receivable, accounts payable, reconciliation, or related accounting functions is preferred.
• Willingness to travel approximately 10-15% for on-site event support.