104- Wilmington- Assistant Store Manager

Job Description

Job Description

Position Title: Assistant Manager

Reports to: Store Manager

Department: Store Operations

FLSA: Non-Exempt

The CO-Manager is directly responsible for all Non-Merchandising areas of the store to Include: Backroom Functions (receiving, processing, maintenance, backroom organization, layaway) Front End Functions (POS Registers, Service Desk, Cash Office) HR/Admin Functions (Hiring, Staffing, Paperwork HR and Front End). The CO-Manager acts as the Store Manager in the absence of the Store Manager and has total responsibility for the store. Partnering with the Store Manager, The CO-Manager is also involved in all aspects of the store operation in their assigned store. The CO-Manager ensures the store is fully staffed to the model. Fully responsible for ensuring all company policies and procedures are understood and executed. Accountable for improving store volume, profits, shrink, employee retention/turnover and store merchandising/presentation standards by meeting and exceeding all established budgets and company guidelines.

• Responsible for meeting or exceeding budgeted sales daily and driving all company KPIs.
• Responsible for delivering weekly payroll at or below budget weekly by ensuring all team members are scheduled to the needs to of the business and payroll is recorded and reported accurately.
• Organizes and directs all daily activities to include all Operations, Merchandise, Loss Prevention and Personnel Functions in partnership with the Store Manager.
• Conducts store operational audits to ensure that policies and procedures are adhered to.
• Directly responsible for the Recruiting, Hiring and Training of all store personnel to build and maintain an “A” team at all times. Expected to maintain staffing to the guidelines.
• Evaluates, counsels and disciplines personnel based on performance in partnership with the Store Manager.
• Ensures flawless execution of all Company Initiatives to include: oAd Sets
• Markdowns oFreight processing
• Detail recovery oWeekend readiness
• All company initiatives
• Ensure outstanding customer service by verifying all team members greet, assist and thank customers in a positive approachable manner. Ensures all customer issues are resolved and handled professionally and timely, holding everyone accountable to the standard. Present a positive image towards all team members, customers and the community.
• Communicates policies, procedures, advertising and all pertinent information to the staff.
• Audits operational controls to ensure all policies are adhered to.
• Help deter theft by ensuring all team members are greeting and assisting every customer, maintaining a visible management presence and modeling respectful customer service to the community.
• Facilitate all repair and maintenance issues immediately and communicate with the DM to ensure issues are resolved in a timely.
Position Requirements:
• Ability to work varied hours/days, including 23 nights per week, weekends and holidays to meet the needs of the business.
• The ability to work at different locations in and around the city in which you live at the District Managers discretion. Potential overnight accommodations to assist in, but not limited to new store openings, store cleanups and Inventory at the needs of the Business and the District Manager.
• Transfers to other stores within the market may occur and will need to be flexible to those opportunities.
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
• Ability to perform basic math functions in order to operate the register, make change and conduct inventory.
• May be required to lift up to 40 lbs and on occasions up to 70 lbs from floor level with adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.
Minimum Requirements:
• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Experience: 5+ years of Management experience, Operations and Merchandising within a Big Box organization. Softlines experience preferred
• Job Related Skills: Financial and Retail Management skills with experience building and motivating a high performing team of diverse team members preferred. Leadership skills and the ability to recruit develop and retain top performers a plus.
• High Energy, Hands on Leader
• Excellent People Skills
• Computer Skills: oPOS Software and Equipment
• Time and Attendance oOutlook
• Word/Excel oAlarm System
• DVR Surveillance System
• Calculator