Technical Services and Training Specialist
Neighborly Company
- # Technical Services and Training SpecialistApplylocations: Virgina Beach, VAtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR0003870**Position Overview:**The Technical Services & Training Specialist supports the Technical Services Manager in developing, delivering, and maintaining technical, operational, regulatory, and service training programs. This role serves as a technical resource for franchise owners and associates by providing technical guidance, supporting compliance initiatives, assisting with product evaluations, and helping ensure consistent service delivery across the network.**Key Responsibilities:*** Assist in developing, delivering, and maintaining technical training programs for franchise owners, managers, office staff, and service professionals.* Provide technical guidance and operational support related to pest management, equipment, application techniques, and service quality.* Support regulatory compliance initiatives, including pesticide licensing, certification requirements, and communication of regulatory updates.* Assist with evaluating new products, equipment, and service offerings through field testing and performance analysis.* Collaborate with cross-functional teams to develop service protocols, operational resources, and technical documentation.* Coordinate technical training events, onboarding activities, and certification programs while maintaining training materials and learning management system content.* Track training effectiveness and service quality metrics and maintain technical resource libraries and knowledge management systems.* Perform other duties as required.**Required Attributes:*** Ability to communicate effectively, both verbally and in writing, across cross-functional teams.* Ability to manage multiple priorities and meet deadlines in a fast-paced environment.* Detail-oriented with a high level of accuracy.* Strong analytical, problem-solving, and critical thinking skills.* Ability to work independently and collaboratively.* Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.* Strong organizational and time management skills.* Strong understanding of pest management principles and Integrated Pest Management (IPM).* Ability to explain technical concepts to a variety of audiences.* Strong presentation and facilitation skills.* Franchise-first mindset with a customer service focus.* Ability to travel independently (25–40%)**Education, Experience, & Certifications:****Required:*** High School Diploma or GED* 2–4 years of experience in pest management, technical services, training, or operations support.* Certified pesticide applicator or ability to obtain certification within a specified timeframe.* Equivalent combination of education and relevant experience may be considered.**Preferred:*** An Associate's degree in a related field.* Experience in mosquito or general pest management.* Experience with Learning Management Systems (LMS).* Experience supporting franchise operations.Brand:MOJ Mosquito Joe
- J-18808-Ljbffr Neighborly Company
Vacancy posted 3 days ago
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