Service Advisor

Dealership: L0218 Chevrolet of Bend Chevrolet of Bend Pay: Base + Commission; $60,000 - $80,000 annually Schedule: Monday - Friday, 7:00am - 5:00pm Responsibilities Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC). Follow the Initial Customer Contact (ICC) process. Greet customers in a friendly and professional manner. Identify, confirm and offer resolution to customer concerns. Communicate to customers what needs to be done, how much it will cost and when service will be complete. Assess customer needs by conducting a vehicle walk around. Attain agreement from customer for service needs. Offer a multi‑point inspection. Write accurate repair orders using ADP system. Follow the Interim Customer Contact (ICC2) process. Provide estimates that are accurate and support upfront pricing guarantee. Obtain approval to review findings of multi‑point inspection and associated prices. Obtain approval to proceed with Additional Service Requests. Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods. Communicate with technicians to gain clear understanding of services required and/or performed. Follow‑up with customer during repair/servicing of vehicle so they are aware of status. Follow the Customer Delivery (CD) process. Receive and process cash or credit payment for all services performed. Upon completion of service promptly and professionally deliver vehicle to customer. Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them. Qualifications Previous Service Advisor experience. Prior experience as an automotive technician, a plus. A team player focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Typing and ability to navigate on computer. Mathematics – calculating service costs and counting change. Acceptable driving record and a valid driver’s license in your state of residence. Total Rewards Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long‑Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Equal Employment Opportunity Statement We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. #J-18808-Ljbffr