Strategic Business Analyst and Facilitator

Job Description and Duties

This position is being re-advertised. If you previously applied, your application is being considered and you do not need to re-apply.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

CalCareers Exams : Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Under the direction of the Supervisor I, Strategic Organizational Leadership and Individual Development (SOLID) Planning Unit of the Department of Consumer Affairs (DCA), the Analyst II is responsible for providing subject matter expert and consulting services in strategic planning, organizational development, meeting facilitation and moderation services to the Department's boards, bureaus, and programs. 

You will find additional information about the job in the .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

Please refer to the Functional Requirements section of the Duty Statement.

Special Requirements

Applicants requiring reasonable accommodations* for the interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodation may be directed to the Equal Employment Opportunity contact listed.

*Reasonable Accommodation is any modification or adjustment to a job or the work environment that enables a qualified individual with a disability to have equal employment opportunity.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to manage a varying workload with competing priorities. 

• Excellent attention to detail and strong organizational, analytical, and project management skills.

• Ability to analyze and interpret data.

• Ability to identify problems and find solutions to complex and sensitive issues. 

• Excellent oral and written communication skills.

• Excellent public speaking and presentation skills.

• Experience leading strategic planning or organizational activities to assist in long-term planning and achievement of goals and objectives.

• Experience facilitating meetings with empathy and determination to reach consensus and meet client needs and maintain deadlines.

• Ability to work with diverse groups of stakeholders, including executives, board members, and staff.

• Experience navigating challenging stakeholder environments.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

DCA offers a competitive pay schedule and a work-life-balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment. Some benefits include:

• Alternative work schedules.

• Flexible work hours.

• Remote work options.

• Medical benefits, including health, dental and vision insurance.

• Paid holidays and a defined benefit retirement program.

• More than three weeks of vacation/sick leave for staff.

• Health insurance in retirement.

• Employee Assistance Program.

• Loan forgiveness under the federal Public Service Loan Forgiveness Program.

For the latest information on the benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR.

Salary Information

All civil service positions have salary ranges with minimum and maximum pay rates. Typically, employees who are new to civil service are appointed at the minimum rate of the salary range for the position. Special provisions for appointments above the minimum exist to meet special recruitment needs and to accommodate employees who transfer into a position from another civil service position and are already receiving salaries above the minimum. 

Filing Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact View email address on us.fitly.work. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at View phone number on us.fitly.work.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) serves to demonstrate each applicant's ability to present information clearly and concisely in writing and will be considered the first-round interview. The Statement of Qualifications must accompany the application and clearly respond to the question below:

  Describe your experience and training that has prepared you to successfully perform the responsibilities of this position. Provide specific examples of your experience including activities and practices that you have used.

  Your response must be in 12-point Calibri font and not more than two pages in length with 1-inch margins. Include "Statement of Qualifications" and the job control (JC) number in the header. Resumes will not be considered in lieu of a Statement of Qualifications.