Customer Service Rep

Make a Meaningful Impact PHC Corporation of North America (PHCNA) is dedicated to protecting and advancing life sciences. We are a regional provider of PHCbi laboratory solutions that support some of today's most important advances in healthcare and life sciences, from ultra-low temperature freezers to specialty incubators. We are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools. At PHC NA, you can help make a difference in science and technology worldwide. Title: Customer Service Representative Location: Wood Dale, IL Work Arrangement: Hybrid; onsite Tuesdays and Thursdays Employment Type: Full-Time Salary: $26/hr The Opportunity As a Customer Service Representative you’ll be the voice of PHCNA, helping customers by phone, email, and chat with orders, questions, and issues. You’ll work with a supportive team that values patience, clear communication, and getting it right for the customer. The primary responsibility of this position will be to process customer and distributor quotes & orders including order entry, order processing, delivery coordination, and invoicing / rebate administration, and other order fulfillment activities as assigned. How You'll Make an Impact Enter orders and quotes in a timely manner and submit order confirmations to customers and PHCNA reps. Answer order status / delivery inquiries and tracking information by phone and email. Prepare / process international shipping documents. Review new orders for correct pricing and special instructions. Coordinate accessory installations and predelivery services with warehouse, service and validation teams. Process returns and replacements including freight claim processing activities. Gather customer information to add to customer profiles and data bases as part of customer account setup process. Acquire and prepare information for submission of new account set-up in the Microsoft Dynamics AX system. Process credits and debits, rebates and credit card orders. Crosstrain with others in the department for consistent customer coverage. Bring Your Expertise High school diploma or GED required, college degree is required. Experience in data entry with high accuracy and ability to validate entries; 2 years of data entry experience is preferred. Microsoft Dynamics AX experience. Experience working with sales reps, distributors and end users preferred. Building an Inclusive Culture We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law. PHCNA is subsidiary of the PHC Holdings Corporation with the mission to become a leading, trusted brand for sustainable healthcare and biomedical product solutions. Headquartered in Wood Dale, IL, our goal is to support the work of our customers and to improve the health and well-being of people around the world. PHC Holdings Corporation, Tokyo, Japan, is a global healthcare company that continues to grow in our three core businesses of Diagnostics, Life Sciences, and Healthcare Service/IT. For more than 50 years, we have met the needs of our pharmaceutical, biotechnology, hospital/clinical and industrial customers, offering a unique perspective on scientific research. We play a critical role in global product development for a wide variety of applications and have established a reputation as a manufacturer of high-quality and innovative medical, diagnostic, and laboratory equipment. Our products are marketed as the PHCbi brand, and our product lines include CO2 and multigas incubators, ultra-low temperature freezers, cryogenic and biomedical freezers, and high performance refrigerators. #J-18808-Ljbffr 2000 PHC Corporation of North America